April 19, 2016, London – CafeX Communications®, a leading supplier of mobile and web engagement solutions, announced that Gethin Liddell, its director of technical sales for EMEA, will speak at UC Expo about the current state of affairs regarding WebRTC technology use in the enterprise. The session “WebRTC – A Failure or Pivotal for Real-Time Collaboration?” is taking place today in the Communications Network, Analytics & Security Theatre.
Gethin will explain how new approaches that augment WebRTC can deliver value within internal collaboration and customer experience workflows. Using real-world examples, he will describe how WebRTC can be an effective tool in a number of digital engagement strategies, including video collaboration, contextual communications for customer interaction, and advanced coaching solutions for contact centres.
CafeX leverages WebRTC to develop a broad range of UC and collaboration solutions. The company’s award-winning Chime video collaboration platform supports every browser with no additional software downloads and is compatible with existing platforms. Live Assist® helps major enterprises improve contextual engagement across all communication channels, and Supervisor Assist provides managers with real-time agent monitoring, screen share and live chat during customer calls, with integration to leading contact centre and collaboration platforms.
Bradley Maule-ffinch, director of strategy, imagotechmedia, producer of UC Expo: “WebRTC is a topic of significant interest to our attendees, and I am delighted to welcome Gethin and CafeX to demystify the current landscape for this promising technology. There is no better authority to help our audience understand the nuances of WebRTC, and explain how they can achieve the many benefits available through this technology.”
Gethin Liddell, director of technical sales for EMEA and Asia Pacific regions, CafeX: “We are pleased to participate in the educational programme at UC Expo, share our experiences and discuss deployment strategies that will help businesses bridge the gaps in WebRTC in order to enable enterprises to benefit from this groundbreaking technology. Through production implementations at premier companies across the world, we can help educate customers and partners on best practices for integrating these innovations into their current operations.”
- CafeX Communications website
- CafeX Chime video
- Nemertes Research Whitepaper: Achieving the Promise of Pervasive Collaboration
- CafeX Supervisor Assist video
CafeX makes it easier for companies to enhance live engagement within web and mobile applications. CafeX’s award-winning software embeds real-time collaboration within the context of business workflows to increase customer satisfaction and workforce productivity. Trusted by many Global 2000 companies, CafeX provides elegant solutions to longstanding collaboration barriers such as cost, architectural complexity, ease-of-use and vendor interoperability.
CafeX Communications and CafeX Live Assist are trademarks of CafeX Communications, Inc. All other trademarks are the property of their respective owners.