Although video meetings have become more reliable and easier to use, managed video services still serve an important role, especially for large enterprises with complex networks.
When I was new to the video conferencing industry, I didn’t understand the concept of managed services. Sure, video conferencing equipment, at the time, was difficult to operate. Calls weren’t reliable, and we’d often need to reconnect calls midmeeting. But surely those things could be handled by in-house IT staff, right?