Music Room: Support
Welcome to the Music Room support center. We want your online lessons to run smoothly, so here’s how to get help.
1. Getting Started (Self-Serve Documentation)
Before reaching out, please check our Documentation. It covers:
- Quick Start: how to install Music Room and open it in a meeting.
- Tool Guides: the Fretboard, Circle of Fifths, Chord Library, Metronome, and Tuner.
- Lesson Tips: Zoom settings that make music sound better, and how to share Music Room with your student.
- FAQ: answers to common questions, like why your student can’t hear your metronome.
2. Technical Support & Contact
If you can’t find the answer in our documentation, we’re happy to help. You can also try Music Room in any web browser at musicroom.letsdovideo.com to check whether an issue happens outside Zoom too.
- Create a Support Ticket: Contact Form.
- Community: Join our Community Discord to share teaching ideas and ask questions of other users.
3. Support Policies (SLA)
- Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST).
- First Response SLA: We strive to respond to all technical inquiries within 24 business hours.
4. How to Report a Bug
To help us resolve your issue quickly, please include the following in your request:
- Your Zoom desktop app version (shown in Zoom’s About screen) and your operating system (e.g., Windows 11 or macOS 15).
- Which tool you were using and the steps that led to the issue.
- Whether the issue also happens in a web browser at musicroom.letsdovideo.com.
- A screenshot, if possible.
