Here are the best products I saw at Enterprise Connect last week.
The 25th VoiceCon/Enterprise Connect was held last week under the bio-dome known as the Gaylord Palms in Orlando. The show provides an opportunity for buyers interested in the broad category known as Unified Communications to come and learn about the market, seek out new vendors, and boldly go where no UC deployment has gone before.
The show has also become a launching pad for startups and for existing vendors to announce new products. As an analyst, I attend the show every year looking for products that stand out. Here are the products that caught my eye and were worth calling out. Disclaimer: these products are listed in alphabetic order to avoid any kind of perceived ranking.
8×8 Virtual Office Analytics
There are many UCaaS providers available to buyers today, and each one is looking to one up the other with a broader range of services. 8×8 introduced a suite of cloud-based analytic reporting tools to help its customers better understand calling patterns and usage trends. The tool also shows end-to-end call quality and compliance with service-level agreements. Virtual Office Analytics should increase the stickiness of 8×8’s services as it brings visibility into the cloud, something many IT managers have been clamoring for. 8×8 was one of the finalists for Enterprise Connect Best of Show.