Announcing companies include 8×8, Cisco Systems, Inc., Content Guru, Plantronics-Polycom, Vonage Business, Zailab, and more
March 11, 2019, San Francisco, CA – Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, today reveals 140 announcements from industry leading companies. Each company will showcase their latest innovations in the Expo Hall Monday – Wednesday of the event, providing attendees with a unique opportunity to learn about new solutions impacting the industry in a hands-on environment.
Enterprise Connect 2019 will take place March 18-21 at the Gaylord Palms in Orlando, FL. For more information and to register, please visit: https://www.enterpriseconnect.com/orlando
“Our Expo Hall plays an important role in providing attendees with a first-hand look at the newest technology and solutions impacting our industry,” said Eric Krapf, General Manager and Program Co-Chair, Enterprise Connect. “We’re thrilled to provide a productive space for attendees to network with exhibitors and receive a closer look at the products and services that can propel their organizations forward.”
Enterprise Connect 2019 Exhibitor News:
8×8 (booth 506) will unveil capabilities to help enterprises operate at the new speed of business. See how 8×8 is infusing AI, machine learning and analytics into its voice, video, collaboration and contact center platform to help companies transform their customer and employee experiences.
911 Secure LLC (booth 2411) will demonstrate how NG911 calls can be made today. See how floor plans, direction and even live camera feeds can be provided to the 911 call taker and pushed out to the emergency responders.
Aceyus (booth 1238) will present state-of-the-art dashboards that use innovative techniques to deliver visibility into contact center operations at a glance. These dashboards are easy to build and modify, so they can monitor all contact center channels from a single interface.
Agora.io (booth 2417) will showcase its high-definition, ultra-low latency voice, video, and live broadcasting solutions at Enterprise Connect. Agora’s real-time communication SDKs are powered by a powerful proprietary software-defined real-time network (SD-RTN™) that dynamically routes and processes 10 billion minutes per month through 200 globally distributed data centers.
Algo Communication Products Ltd (booth 1100) will introduce the new 8190 Classroom Speaker as an exciting new addition to its portfolio of IP speakers for public address and safety communication. Features include high visibility white LED clock, multi-function RGBW visual alerting and strobe, wideband array speaker, integrated microphone and backlit call button.
Altia Systems (booth 2302) will demonstrate its advanced technologies and PanaCast 3, an ultra-wide-angle intelligent camera system, at Enterprise Connect 2019. PanaCast delivers a natural 180° field of view and 100% intelligent sensing, providing the ultimate video collaboration experience to help teams communicate better, build trust and accelerate business.
AtlasIED (booth 1031) will showcase its IPX Series of IP Endpoints, which are engineered for applications requiring a robust, high-tech communications system, ensuring quick and efficient notification through audio and visual messaging. Compatible with AtlasIED’s GLOBALCOM.IP plus third-party software including Cisco, IPX Endpoints are available through Cisco Solutions Plus and AtlasIED Solutions partners.
AudioCodes (booth 827) will showcase its innovative voice.ai gateway, which enables IT, WEB Developers, System Integrator and SaaS providers to give voice to their customer service and informational chatbots. Available as a service on Azure and AWS, it connects SIP trunk, PSTN, mobile and WebRTC voice calls, into natural language chatbot services.
Bandwidth (booth 1411) will showcase its new enterprise SIP offering, designed to boost any UC, conferencing, or contact center platform, as well as its cloud-native 9-1-1 access and Local A2P Messaging API, opening up new messaging use cases for local phone numbers.
Biamp Systems, Inc. (booth 327) will feature its award-winning Tesira® TCM Beamtracking microphones, TesiraFORTÉ® AVB digital signal processing server, and Tesira USB extender.
Bicom Systems (booth 2311) will present its latest in communications solutions and add-ons including UCaaS, CCaaS, Multi-Tenancy, and Integration. These turnkey, white label solutions enable companies to make more sales by meeting the demand for modern communications solutions, boosting the value of existing sales, and building a unique brand.
BlueJeans (booth 913) will demonstrate its core products (BlueJeans Meetings, BlueJeans Events and BlueJeans Rooms) and partner integrations within the BlueJeans App Network at Enterprise Connect 2019, as well the company’s strategic platform partnerships—BlueJeans Gateway for Microsoft Teams and BlueJeans Rooms with Dolby Voice.
Bluescape (booth 1005) will demonstrate Bluescape Enterprise and its new integrations with Adobe, Intel and other collaboration and conferencing partners. Its latest security and product enhancements, including a quick-launch interactive whiteboard, will also be shown on Dell’s newly-released touch screens.
Bridge Communications (booth 2309) will showcase new SaaS attendant console options for RingCentral and Cisco. With solutions for Cisco, Microsoft, and now RingCentral, the new SaaS attendant console options include Bridge Communications visionary technologies such as Predictive Transfer AI, Park For, and others.
Broadata Communications, Inc. (booth 1044) will demonstrate simplistic market-proven AV EcoSystem deployments over Fiber, HDBaseT, SDVoE and AVoverIP products. Broadata’s ICP with Alexa for Business Integration gives you the power of voice to start your Zoom or UC meeting with sensor control capabilities. Also featuring the new easy to connect 10G wall plates and AV over IP solutions.
Calabrio (booth 733) will launch the latest version of its customer experience intelligence platform, Calabrio ONE. With a radical redesign, intuitive new UI and powerful embedded analytics, Calabrio ONE transforms the way organizations work by providing AI-fueled insights to enrich human interactions.
Call Criteria (booth 737) will provide a sneak peek of its new Human-Based Real Time Quality Control with enhanced AI and machine learning at Enterprise Connect 2019. Call Criteria will also showcase its newly developed coaching tools, demonstrating how they help businesses around the world improve their quality control, agent productivity and compliance.
CenturyLink (booth 1527) will be expanding its comprehensive portfolio of voice and UC&C solutions that enable digital business with the introduction of an integrated, cloud-based offering that delivers a single collaboration experience spanning all modes of communication, enabling users to move between phone conversations, messaging and meetings as discussions evolve, without interruption.
Cisco Systems, Inc. (booth 201 & 226) will showcase new intelligent enhancements to Cisco Collaboration offers which integrate Calling, Meetings, Team Collaboration, Customer Care and Devices—to make technology invisible — driving team productivity and efficiency.
Cloudpipes (booth 2222) will demonstrate a contact center workflow automation solution enabling extended CPaaS capabilities to connect with external CRM, HCM and ITSM systems for significant time and cost savings.
Compunetix, Inc. (booth 901) introduces ConnectNow™ – a new sharing experience designed to energize group communications across today’s interconnected world. This flexible tool is accessible on your desktop, your smart device, or any place via a modern browser and internet connection and allows users to share ideas, opinions, voice, and your desktop with only a click.
Concentrix (booth 1642) will demonstrate their newly released Intelligent Virtual Assistant platform, which allows organizations to deploy omnichannel, NLU-based, conversational solutions. In addition, they will be unveiling their 2019 bronze Stevie® Awards for Sales & Customer Service in the Contact Center Solution—New Version and Technology Partner of the Year categories.
Content Guru (booth 427) will unveil its latest developments in virtual agent technology. The brain® Virtual Agent feature enables customers to converse with organizations through virtual agents, leveraging its AI toolset to automate voice and web chat interactions, and route contacts to appropriate agents. This feature sits alongside the storm® cloud contact center platform.
CoreDial, LLC (booth 435) will showcase CoreNexa™ Contact Center, part of its CoreNexa UCaaS platform. Designed to enhance the customer experience, this award-winning, customizable platform delivers comprehensive customer engagement capabilities typically associated with large enterprise, enabling partners to deliver compelling solutions for businesses of all sizes, across multiple industries and verticals.
CounterPath (booth 1205) will showcase its new Bria Teams offering and Bria Enterprise solutions. Bria is a highly secure, standards-based unified communications and collaboration solution that enables organizations to future-proof their UC investment and support a dynamic, mobile workforce with BYOD-ready VoIP applications.
Crestron Electronics, Inc. (booth 527) will showcase Flex Unified Communications, room scheduling platforms, and XiO Cloud, which empowers its full range of solutions. Crestron’s smart building ecosystem solves the challenges of the modern workplace, empowering IT decision-makers to deploy technology.
CXtec (booth 936) will showcase its life cycle management offerings, which focus on IT asset disposition, new and certified pre-owned infrastructure hardware, high-performance data center cabling, professional services, and third-party maintenance. These offerings include equal2new® certified pre-owned networking and voice equipment; RapidCare® third-party maintenance; and MindSafe™ data security services.
CyberData (booth 1202) will showcase its new Multicast Speaker along with its line of Secure Access Endpoints. Retailing for under $240, the Multicast Speaker is designed to work with on-prem PBX Servers or VoIP phones enabled with Multicast paging ability, offering a new cost-effective paging speaker at a very competitive price.
Cyviz (booth 905) will present a turnkey multipurpose video wall solution. This includes: meeting personalization with mobile access, Unified Communication Integration with Cisco, Microsoft, Polycom, Zoom and Google and how to maximize your ROI with utilization statistics and IoT data.
Dante AV Networking Pavilion (booth 535) will showcase Dante Domain Manager, a network management software that enables user authentication, role-based security and audit capabilities for Dante networking while allowing seamless expansion of Dante systems over any network infrastructure. Dante Domain Manager brings IT best practices to AV, making audio networking more secure, more scalable and more controllable than ever before.
DeciZone.com (booth 1539) will showcase how enterprise customers can provide completely automated support and troubleshooting self-help to their customers within 30 seconds on any size browser, accessible 24/7 globally with just a URL link. DeciZone.com will demonstrate its CRM & Ticketing platform integrations (i.e.Zendesk, Salesforce) for maximum contact center efficiency & KPIs.
Dolby (booth 1710) will demonstrate Dolby Voice Room, an exceptional video conferencing solution designed with the intelligence to flex to people, places, providers and platforms. They will also announce new partner and platform integrations during the show.
Edify (booth 1327) will showcase its new platform at Enterprise Connect. Edify’s solution unites teams beyond the contact center and unifies global workforces to resolve complex customer service challenges via a single, intuitive, intelligent interface.
eGain (booth 1103) will present at-scale success stories from blue-chip clients on how they transformed strategic and operational metrics such as NPS (Net Promoter Score) by up to 30 points, FCR (First-Contact Resolution) by up to 37%, training time reduction by up to 50%, and agent speed to competency by up to 100%.
Embrava (booth 939) is launching a new IoT device set to revolutionize the modern office in areas of workplace collaboration, office hoteling and agile space management. ‘Desk Booking your way’ approach offers unprecedented flexibility in powering, connecting and interacting with the IoT device to best fit your workplace of the future strategy.
Enghouse Interactive (booth 1840) announces its IBM Excellence Award winning AI Insight offering, which provides customers with comprehensive, actionable information extracted from their customer interactions. This offering transitions the contact center from a cost center into an effective strategic tool, making it a revenue generator. Other innovations include Native MS Teams Integration and the new Amazon Connect SmartDialer.
Evoko Unlimited (booth 543) will showcase its award winning Evoko Liso, the next generation room manager, along with the conference speaker phone Evoko Minto and the wide-angle illumination lens Evoko Groupie.
Extron (booth 1333) will showcase its latest solutions that enhance user experiences in collaboration spaces. It’s AV integration products support information sharing, room booking, and asset management. Extron will also highlight its strategic cooperation with leading UC solution providers, adding Extron control capabilities to deliver exceptional collaboration solutions for the modern workspace.
Five9 (booth 1700) will showcase the Intelligent Cloud Contact Center and theCUBE at Enterprise Connect 2019.
GAI-Tronics Corporation (booth 1733) will showcase its latest IP integrated communication solution featuring two of its newest products, HUBBCOM and SP2. This multi-functional solution offers audio/video intercom, overhead speaker broadcasting, SIP telephony, and web portal access for multi-zone facilities requiring reliable communications. This solution allows your facility to save time, money, and lives.
Gridspace (booth 943) will showcase Sift, which provides a next-generation conversation management platform. Built and deployed for contact centers, financial organizations and sales organizations, Sift is a cloud-based solution that is used while customers are on the phone, not after the call ends.
Hive Streaming (booth 1400) will feature its new integration with Microsoft Stream. Hive is pre-integrated with Microsoft Stream Live events, making it convenient for enterprises to scale the delivery of live video events internally through Microsoft Stream, Teams and Yammer.
IMImobile (booth 1936) will showcase its Enterprise Communications platform IMIconnect that enables businesses to automate customer interactions across 10+ channels, 10x faster. IMIconnect offers the broadest and deepest channel coverage, including Apple Business Chat and WhatsApp Business, for B2C communications with flexible integrations, visual flow builder and AI enablement layer.
Impact Technologies (booth 1343) introduces Traffic Analyst’s “Total Caller Experience” with visibility across all four links of a call (transport, setup, conversation, termination), simplifying the complex challenges of managing SIP, TDM and hybrid voice networks, driving up service levels and lowering costs.
INE (booth 745) will showcase their Team Training and Enterprise platforms, offering the highest quality IT training in the industry for organizations of any size. Attendees will be able to browse course offerings and sample training content, as well as navigate the platform and speak to dedicated Training Advisors.
Infovista (booth 1104) will showcase how its Ipanema SD-WAN solution gives IT complete visibility and control over all the traffic and workflows crossing the network to ensure that business-critical applications are performing seamlessly, aligned with business intent. The application intelligence within the Ipanema solution guarantees best-in-class user experience.
IntelePeer (booth 1505) will showcase its Atmosphere® Communications Platform as a Service (CPaaS) applications, including Atmosphere® SmartFlows, Atmosphere® Engage, and Atmosphere® Insights. Enterprises can use Atmosphere® CPaaS to enhance the customer experience and improve business processes through automated communications-enabled workflows, omni-channel campaigns and notifications, and AI-powered real-time and historical analytics.
iOFFICE (booth 2127) will showcase OFFICE HUMMINGBIRD, the first Employee Experience (EX) solution allowing employees to find, request, use and reserve the spaces, information, people, and events they need while automatically collecting business intelligence. 100% SaaS and available mobile app, HUMMINGBIRD integrates with workplace platforms to help facilities and IT leaders to elevate their EX.
Jabra (booth 701) will showcase a variety of professional headsets and solutions, engineered for purpose. They will also offer software demonstrations that highlight how Jabra enables business acceleration and drives productivity through its new UC monitoring and analytics capabilities, which are made possible through its latest wave of partnerships.
Jacada (booth 744) will feature Jacada Interact, no-code, agile, and vendor agnostic hub powering end to end customer service automation, from Self-Service to Agent Engagement.
JPL (booth 219) will showcase its portfolio of professional wired and new wireless headset solutions at Enterprise Connect 2019. The Element X500 wireless DECT headset features a sustainable, future proof design, which has been developed based on the success of the popular Element TT3 EVO, a modular wired headset.
Kaptivo (booth 1239) will showcase new features of its whiteboard collaboration system at Enterprise Connect. The Kaptivo product digitally connects any whiteboard so it becomes an affordable digital collaboration medium, making meetings, lectures or anything involving a whiteboard more productive for creative, executive, financial, engineering, and technical teams at businesses and schools.
Kollective Technology, Inc. (booth 1038) will showcase Kollective IQ, a new enterprise-ready analytics dashboard. Kollective IQ provides executives, communications professionals and network administrators access to the reach and impact of their enterprise video events or software updates, helping them identify issues or trends in the network that are easily sharable across business units.
Konftel (booth 1942) will unveil its next generation of conference phones with OnmiSound® beamforming technology, intuitive UI’s and attractive design. In addition, Konftel will showcase video conferencing kits for all room sizes, supporting Bring Your Own Meeting and One Cable Connection for superb ease-of-use.
Kurmi Software (booth 1935) will showcase its Enterprise Communications Management solutions, which simplify and automate delivery of best in class collaboration services from premier vendors such as Cisco, BroadSoft, Microsoft, Avaya, Alcatel-Lucent, etc. Kurmi Software will also provide demonstrations of its provisioning, management, self-service, and migration solutions.
LogiSense Corporation (booth 2312) will offer live demonstrations of their next generation subscription and usage-based billing platform. LogiSense Billing offers a flexible product catalog, eliminates revenue leakage, has highly configurable rating/mediation capabilities, automates billing processes and offers an API-first design for integration and extension.
Logitech (booth 1019) will showcase Logitech Tap, a touch control display that makes collaboration rooms easy to deploy and use, at Enterprise Connect 2019 for its U.S. debut. Tap is part of pre-configured room solutions for major collaboration platform providers such as Google Hangouts, Meet Hardware, Microsoft Teams Rooms, and Zoom Rooms.
LogMeIn (booth 1211) will unveil a bold, new UCC brand that brings together the company’s comprehensive portfolio of communication and collaboration products into a unified offering. The company will also be demonstrating a brand new integrated UCC product as well as a fully redesigned video conference room solution.
LoopUp (booth 1644) will showcase its software-as-a-service remote meetings product, built for everyday business users at Enterprise Connect 2019. The product has recently been updated to support multiple languages and regions.
Martello Technologies (booth 739) will showcase a solution that brings unprecedented control and insight into your complete IT and unified communications (UC) operations from a single pane of glass. With this solution, you will be able to see your network differently and bring clarity and control to your entire digital environment.
Masergy (booth 1319) announces a new AI-driven Intelligent Virtual Agent that integrates chatbot and queuing features for its UCaaS and CCaaS solutions. Masergy also announces its success as a global premier partner for Cisco’s Customer Journey Platform. At Enterprise Connect, Masergy will showcase “Center Ring” demos for CCaaS/UCaaS/SD-WAN.
Mersive Technologies (booth 1427) will demonstrate its Solstice version 4.0 and Gen3 hardware platform, which takes meeting collaboration and productivity to new heights serving as the ubiquitous platform for the modern meeting space and includes features that support freedom when sharing large amounts of content throughout a meeting.
MiaRec (1533) will showcase its award-winning Workforce Optimization Suite that includes Call Recording, Speech Analytics, Screen Capture and Agent Evaluation. Also featured is the cloud-based multi-tenant call recording platform for service providers.
Mio (booth 2314) will demonstrate how to sync Slack, Microsoft Teams, & Cisco Webex Teams to create messaging app interoperability. Mio will showcase it’s “full synchronization” capability for channels, DMs & people so multiple chat apps can co-exist, enabling real-time, seamless workplace communication within enterprise organizations.
Mitel (booth 2100) will reveal new cloud and on-site solutions to meet business’ industry-specific communications and collaboration needs. These include UCaaS, hybrid and private cloud platforms and advanced contact center applications that combine mobility, SaaS integration, and emerging IoT and AI technologies to improve productivity and enhance customer experience.
Mutare (booth 1000) will unveil the Mutare Voice Spam Filter™, a one-of-a-kind, enterprise-grade solution that blocks spam and robocalls, enabling employees to be more productive and improving response time to customers. In addition, Mutare will showcase and demonstrate its newly streamlined unified messaging solutions: Mutare Voice™, Mutare Text™ and Mutare Insights™.
NEC (booth 629) will demonstrate Smart Workspace solutions, which create a frictionless, secure, modern working environment for employees and customers alike. NEC’s Smart Workspace combines UNIVERGE Blue hosted unified communications, team and workstream collaboration, facial recognition, AI, software defined networking, mobility, storage, virtual assistants and more applications, all connected via NEC’s UNIVERGE Integration Platform.
Nectar Services (booth 927) will announce its new, next-generation monitoring platform that will be the industry’s most powerful and easy-to-use multi-vendor reporting, monitoring and diagnostics tool. Purpose-built for voice, video and real-time collaboration, Nectar’s new product is designed for the cloud era with best-in-breed support for hybrid, premise and cloud-based environments.
NICE inContact (booth 1627) will showcase NICE inContact CXone, the world’s #1 cloud customer experience platform. CXone helps organizations to be outstanding in their industry by powering exceptional experiences for customers and employees. CXone unifies best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.
NIX United (booth 1142) will reveal new capabilities to help enterprises build customized knowledge management and distant education collaboration platforms. Based on both traditional and innovative technologies including AR and VR, these solutions are appropriate as for large enterprises, as for small-scale corporate clients.
Noble Systems (booth 1532) will present its award-winning Gamification and omnichannel contact center solutions. Noble Gamification is a unified employee engagement platform that improves agent productivity while reducing attrition and costs. Utilizing Noble Systems’ omnichannel inbound/outbound contact technologies, workforce management, conversational analytics, and self-service solutions, companies are empowered to manage the full spectrum of customer communications and interactions.
Nuance Communications (booth 1637) announces a new technology bundle that helps enterprises with Agent AI – uniting human agents and artificial intelligence to enhance customer experiences. Nuance’s approach to Agent AI enables contact center agents to be more productive by giving them easier access to information with relevant, real-time insights, visibility into active conversations, and proactive recommendations.
Nureva (booth 1732) will demonstrate Active Zone Control, the latest innovation within the Microphone Mist technology platform that powers its HDL300 and Dual HDL300 audio conferencing systems. This feature gives users a new level of control over the thousands of virtual microphones that fill a space and provide full-room audio coverage.
NVT Phybridge (booth 1832) will showcase their Modern LAN enabling PoE technology. As organizations modernize to IP, Frost & Sullivan’s Modern LAN principles provide an enhancement on traditional LAN design thinking to simplify and improve IP outcomes while eliminating risk, unnecessary costs and business disruption.
NWN Corporation (booth 2201) will showcase industry-leading cloud solutions including Cisco CJP and will demonstrate how, combined with its NWNComm Cloud or NWNComm Enterprise solution, it can solve complex customer experience problems. NWN will also demonstrate how Webex Teams, Chat Bot, and AI accelerate business processes.
Omilia (booth 202) will offer live demonstrations of its true End-to-End conversational, AI-based DiaManT® solution currently used by over 27 major large corporations (+4m. calls/year) in self-service Voice Portals. Showcasing real world results of world-record speech recognition word-error rate (4,26%), 90% task completion rate with built-in anti-fraud and providing case studies.
Open Systems (booth 1342) will showcase its secure unified SD-WAN solutions, designed for businesses to confidently grow and transform. The Open Systems SD-WAN Platform is purpose-built to simplify network and security operations to help enterprises increase business agility, optimize resources and improve customer experiences and employee productivity.
Optanix (booth 1139) will demonstrate the Optanix Platform, which combines IT infrastructure monitoring, network performance management and AIOps to provide predictive and proactive business service assurance across hybrid infrastructures, with a focus on real-time communications use-cases. It is available as a standalone solution or as the engine behind Optanix’s managed service offerings.
Oracle (booth 1918) will unveil its Secure, Analytical, Flexible and Extensible (S.A.F.E.) Architecture, which solves networking issues during the shift to multi-cloud, distributed IT and distributed workforce. Oracle’s Failsafe SD-WAN and Security work across call centers, collaboration services and any cloud application to ensure security, reliability and Quality of Experience.
Otter.ai (booth 1938) will showcase Otter for Teams, the company’s enterprise-ready AI meeting assistant and collaboration solution introduced today. Otter for Teams generates searchable voice notes and can be integrated with Microsoft Office 365. Otter will also transcribe in real-time presentations hosted in the Enterprise Connect Theatre on the exhibition floor.
Panasonic Systems Solutions Company of North America (booth 1939) will launch its next-generation cordless communication terminal designed to help increase collaboration among employees, the KX-TPA68. The system allows users to pick up calls, retrieve held calls and join calls from lines shared across multiple KX-TPA68 cordless desk phones registered to the same base unit.
Pareteum Corporation (booth 843) will unveil its Enterprise Connection Manager, an intelligent enterprise mobility solution that keeps end users consistently and productively connected, providing insight and enabling continuous improvement of the end user connected experience.
PathSolutions (booth 1437) will showcase TotalView 9, its new SIP Trunk monitoring and troubleshooting capability that increases Total VoIP Visibility to include remotely hosted third-party gateways. This new route-tree technology allows for root-cause troubleshooting of problems anywhere inside or outside of your domain.
Pexip (booth 601) will showcase its #1-rated collaboration platform and demonstrate how it meets the video communications needs of any size organization following its merger with VCaaS-provider Videxio. Pexip will also highlight its certified video interoperability solutions for Microsoft Teams, Skype for Business, and Google Hangouts Meet.
Pipkins, Inc. (booth 1538) will be showcasing eSMART™, part of its Workforce Network™ WFM solution suite. With eSMART, Pipkins has streamlined schedule management and adherence monitoring, consolidating your staff’s schedules, actuals and deviation information on one screen. eSMART’s Intelligent Editing and Automated Editing capabilities also significantly reduce supervisory/administrative time previously devoted to schedule edits/adjustments.
Plantronics-Polycom (booth 713) will be showcasing its latest devices and services that power human connection and collaboration, including native Microsoft Teams and Zoom experiences, business-grade headsets, video conference technologies, and cloud-based analytics, designed to make it easier to hear, see, and share in the workplace.
Plenom – Busylight (booth 2319) will be showing new integrations with Avaya, Wildix, and RingCentral for their kuando Busylight Alpha and Omega. Busylights are 3-in-1 solutions delivering Presence, Ringer and Notification, which help users in the Modern Office avoid unnecessary interruptions, reduce noise and build a presence-aware, stress-free workplace.
Pro Network US, INC (booth 1940) will showcase IT network hardware reseller &
services at Enterprise Connect 2019.
QSC, LLC (booth 801) introduces native streaming capabilities for the Q-SYS Ecosystem. The NV Series provides low-latency HDMI video distribution (up to 4K60 4:4:4) that dynamically adjusts network bandwidth based on video content. Software-configurable as encoder or decoder, with multiple I/O configuration options for maximum flexibility.
QuestBlue (booth 2221) will unveil their Wholesale Telecommunications Portal & Robust API, a self-service SIP Trunking system with instant provisioning and a brandable hosted PBX. This system can create SIP trunks, order phone numbers, and enable advanced features like SMS/MMS and more.
QUOBIS (booth 1638) will showcase its new feature Sippo hub, which makes it possible for call center agents and customers to navigate together through a website. Co-browsing brings advantages in different use cases such as e-commerce, technical support, electronic banking and more.
Red Box (booth 732) will showcase its open and connected platform for voice through live demonstrations of calls being made, captured, transcribed and pushed into Salesforce®. This platform enables organizations to capture enterprise-wide voice and leverage a broad ecosystem of AI, BI, CRM, and compliance partners to unlock its value.
Resource Software International (RSI) (booth 1339) announces all-in-one collaboration analytics for meetings, calls, and teams.
Ribbon Communications (booth 811) will showcase its Microsoft Teams certified Session Border Controllers, which deliver secure, integrated voice services to Teams collaboration environments. Also on display will be Ribbon’s comprehensive enterprise and cloud communications portfolio, which includes JITC-certified solutions, Kandy Communications Platform as a Service (CPaaS) and Unified Communications as a Service (UCaaS) solutions.
RingByName (booth 2313) will debut its Enterprise Hero Portal, a single pane of glass management platform designed to allow for the management of multiple separate telecom instances and increase operational efficiencies across your enterprise. They will also demonstrate its hybrid business telephone service including new contact center features and reporting.
Selligent (booth 1300) will demonstrate how its platform can enable enterprises to transform how they manage customer engagement by surfacing real-time insights and recommendations to extend messaging consistency across functional silos – including the contact center, sales, marketing, and more.
SendBird (booth 2219) will showcase their complete chat platform for mobile app and websites: Chat and Messaging SDKs and API, and a fully managed chat infrastructure.
Sennheiser Communications (booth 707) will launch their latest innovations for business professionals on the go. The three brand-new products will be presented to the public for the first time at Enterprise Connect 2019.
Sharpen Technologies Inc. (booth 1401) will showcase the launch of its Agent Experience Score (AXS). AXS adds an agent empowerment measure to traditional KPI’s, then uses a proprietary algorithm to aggregate scores. This gives managers a more meaningful view into performance, resulting in more effective training, happier agents and a better customer experience.
Singlewire Software (booth 1101) will showcase its new integration with Microsoft Teams. Users can initiate an InformaCast alert from Teams, filling out an adaptive card providing details about an emergency. Alerts are then sent through Microsoft Teams and other devices. Key team members can also join a Teams channel to help manage the event.
Smooch.io (booth 2315) will showcase its award-winning omnichannel conversation platform via the first-ever Chat Boutique. Built on Smooch, this messaging-based concierge service will allow Enterprise Connect exhibitors and attendees to order free drinks, snacks and other conference essentials from the Smooch booth.
Solaborate LLC (booth 223) will demonstrate its HELLO 2 products at Enterprise Connect 2019. Solaborate announces its all-in-one communication device HELLO 2 plus AI based Qualcomm Snapdragon, as well as the HELLO touch TV products.
Sound Control Technologies (booth 1338) will showcase the RemoteCam7™ kit RC7-CQC™, which supports the Cisco Quad Camera and Polycom Director II for power, control, audio, IR and video on a single CAT6 cable up to 300’.
Spearline (booth 1206) will unveil new capabilities to help enterprises test and improve their global telecoms performance. They will showcase how Spearline is using AI to enhance its proactive testing capabilities to pinpoint problem areas and provide customers with actionable insights.
Speechmatics (booth 736) announces its partnership with leading customer experience platform provider Neuraswitch. The Salesforce-integrated platform captures calls, transcribes them in real-time using Speechmatics’ technology, and provides emotional analytics for any situation to enhance customer satisfaction.
Starfish Associates (booth 738) will demonstrate new automation solutions for migrations and day 2 operations for multi-vendor UC and CC platforms. These solutions automate migrations from legacy systems to new premise, hybrid and cloud-based platforms and integrate with leading applications such as ServiceNow, Workday and PeopleSoft to automate communication management workflows.
StartMeeting® (booth 2207) will demonstrate its professional-grade conferencing and collaboration features designed for businesses of all sizes. These features include HD audio for 1,000 participants, video conferencing with active speaker technology and screen sharing.
Symbee (booth 2213) will launch Symbee Connect OmniChannel Suite for Amazon Connect on the AWS Marketplace. Symbee Connect is the only true OmniChannel Solution for Amazon Connect delivered on AWS Marketplace SaaS. Symbee will showcase its Next Generation CX Solutions designed to enhance customer engagement on Amazon Connect.
T1V (booth 1201) will showcase ThinkHub xCanvas, which creates a highly immersive environment for teams to ideate, collaborate, and innovate, extending collaboration from one display to multiple displays, touch or non-touch. ThinkHub xCanvas is high-impact technology at extremely accessible pricing – available now for $999 as an add-on module for ThinkHub BYOD Collaboration Software.
Talkdesk (booth 1927) will showcase its award-winning Enterprise Cloud Contact Center, backed by an industry-first 100% uptime SLA, featuring on-site demos of recent enhancements powered by Talkdesk iQ. Infused throughout the Talkdesk solution, Talkdesk iQ enables customers to leverage the power of A.I. to make customer experience their competitive advantage.
TechSee (booth 2413) will showcase its new visual automation capabilities for contact centers powered by computer vision AI & AR – visual decision support for agents and visual self-service – which deliver proven results by reducing costs, enhancing CX and enabling call deflection.
Telnyx (booth 1827) will demonstrate how you can transform your customer experiences with its intuitive voice and messaging APIs. These APIs power real-time communications that are as sophisticated and responsive as you need them to be, redefining the way businesses engage with customers.
TetraVX (booth 1305) will demonstrate its suite of three cloud-based unified communications solutions: sVX, a hosted Microsoft Skype for Business platform; cVX, a hosted Cisco UC platform; and nVX, a feature-rich UCC solution that provides a seamless migration of your business phone system to the cloud.
thinQ (booth 2415) will showcase its next-generation Communications Platform as a Service (CPaaS) for enterprise-grade voice and messaging. Reach customers every time at scale with this 40+ carrier solution, featuring automated disaster recovery plus complete control over quality, reporting, and cost.
Thrio, Inc. (booth 1543) will showcase an artificial intelligence powered CCaaS platform featuring Thrio AI, Digital, and Voice. This platform includes an array of AI tools, a complete digital channel suite (email, chat, SMS, social) and inbound and outbound voice engines, providing enhanced CX & an improved agent experience.
TPx Communications (booth 323) will highlight UCx, its innovative unified communications as a service (UCaaS) platform. UCx is built on TPx’s high-quality hosted VoIP service, but it’s more than a business phone system. Instant messaging, video conferencing, online meetings, and CRM integrations will enhance the way you do business
TRUSTID (booth 1242) will showcase its phone channel authentication solutions as well as release recent results from the 2019 Authentication Check Survey featuring insights from contact center experts on the challenges and future direction for authenticating callers in the phone channel.
TTEC Technology Limited (booth 1727) will demonstrate its outcome-based customer engagement solutions – Humanify Enterprise, Humanify Connect, Humanify Insights Platform and Best of Enterprise Connect 2018 finalist, Humanify Digital Worker Factory. These platforms connect the customer journey across channels, leveraging best-of-breed technologies, analytics, insights and AI to orchestrate omnichannel customer experiences at scale.
Unimax (booth 832) will demonstrate its latest UC Management Software Suite, including functionality for UC and Telecom Provisioning, Automation (e.g. automated provisioning/de-provisioning), Self Service and Help Desk MACD Administration, Phone Number and DID Management, Migration, Multi-Vendor – Single Interface MACD Administration and more.
USAN (booth 1536) will announce the availability of USAN Contact Suite, consisting of pre-packaged solutions that augment the capabilities of Amazon Connect. The suite includes Agent Desktop and Outbound Dialer. These solutions require no integration effort and can be easily implemented to work in tandem with Amazon Connect services.
Vbrick (booth 206) will demonstrate the latest enhancements to its market leading Rev Enterprise Video Platform, including Flash-less multicast and peer assisted video delivery, further accelerating how organizations can utilize their existing digital infrastructure to capture video for large-scale CEO town hall webcasts and facilitate seamless management of all on-demand content.
Verbio Technologies (booth 1844) announces releases of new brand image and Ego AI Voice, an innovative highly flexible, customizable and extensible AI-based cognitive platform integrated with Voice technologies, Voice Biometrics and Speech Analytics. It enables enterprises to listen, understand, learn, predict and engage naturally with customers to deliver a consistent memorable experience.
Verint (booth 1501) will showcase its portfolio of cloud and hybrid workforce engagement, intelligent self-service, voice of the customer, compliance, and fraud prevention solutions. These solutions leverage AI and advanced analytics technology to unlock the potential of automation and intelligence, drive real business impact and strengthen customer relationships.
Vision Point Systems (booth 2328) announces it has earned Gold-level Partner status as a Twilio Consulting Builder, which allows customers to leverage VPS’s extensive experience as a professional services firm in the contact center space. VPS is one of a handful of Flex-ready partners who can offer full-service Flex implementation services for Twilio’s new cloud-based platform.
VoiceBase (booth 2112) announces it has partnered with Tableau Software to modernize how speech analytics data is consumed by the enterprise. Through this partnership VoiceBase and Tableau will transform how businesses make broad use of speech analytics data to be leveraged by every department.
VoiceInteraction (booth 2409) will unveil its complete and fully integrated Contact Center Solution, comprising IVR systems (conversational agent with customer), on Speech Analytics (near real time operation over recorded calls) and Real-time Quality Monitoring (on top of the call). Based on Machine Learning techniques, CallScriber will analyze 100% of your incoming calls.
VoIP Innovations (booth 1200) will unveil its new Showroom platform, and demonstrate its Apidaze CPaaS, SIP trunking, and messaging solutions. The VI Showroom allows developers to distribute the apps and services they build on Apidaze to and through VoIP Innovations’ channel and client base of 2000 service providers and enterprises.
Vonage Business (booth 1907) will unveil new innovations at EC 2019. Interactive demos will showcase the reach of Vonage’s award-winning unified communications offerings that enhance collaboration and productivity, contact center solutions for more meaningful customer connections, and a programmable communications platform providing APIs for intelligent interactions across messaging, chat, social, video and voice.
VOSS Solutions (booth 932) will showcase its leading UC management software suite, which is underpinned by dynamic communications workflow automation technology to unlock unprecedented levels of automation. VOSS will demonstrate how VOSS-4-UC equips organizations with a highly agile and dynamic UC environment that can be adapted to suit specific workflows and business processes.
Voxbone (booth 1111) will showcase its newly debuted Cloud Communications Platform which helps Enterprises transform and easily build their cloud communications globally.
Voximplant (booth 2027) will showcase Dialogflow connector, which enables telephony and chat integration with Google Dialogflow agents and supports real-time roaming between these channels. Smartcalls, a service that helps to create automated outbound call campaigns and smart IVRs using a visual editor, will be also shown at the booth.
Voyant (booth 1600) announces availability of interoperability tested Direct Routing with HD voice for Microsoft Teams. Teams users can make calls anywhere in the world from any device. Voyant’s secure, geo-redundant network provides customers with industry leading voice SIP Trunks with or without term or volume commitments.
Vyopta (booth 200) will demonstrate their new Collaboration Performance Management software used to monitor and optimize enterprise video, voice, and messaging deployments. Vyopta will also showcase their new Room Insights product, which allows enterprises to track room utilization, reduce inefficient bookings, and optimize millions of dollars in real estate spend.
Webtext (booth 1636) will showcase CX Hub and the latest in turnkey contact center and CRM cloud messaging solutions that allow Cisco, Avaya, Amazon, Five9, Mitel, ServiceNow, Salesforce and Oracle customers to seamlessly deploy messaging (SMS, MMS & social channels) to reach their customers on their preferred mobile device.
Williams AV (booth 438) will showcase the BluePOD Conference Mate, its innovative, new Bluetooth® audio conferencing system. Designed to simplify making conference calls in your meeting rooms with your computer, laptop and mobile phone. Making a conference call is now as simple as tapping the Bluetooth connect button on your device; no special software is needed.
X2O Media (booth 1835) will display its advanced employee engagement and communication tools at Enterprise Connect. The enterprise-grade solutions include data visualization dashboards, team collaboration tools and enterprise visual communication software. X2O media players will be on display to show X2O Media’s full solution offering.
XMedius (booth 839) will showcase its latest versions of XM TeamQ, XM SendSecure, XM Fax and XM Connect (formerly CX-E). These enterprise-grade communications solutions enable organizations to benefit from enhanced security, maximized productivity and more while leveraging existing infrastructures to keep costs under control.
Yamaha Unified Communications (booth 1027) will show the CS-700 SIP Video Sound Collaboration System. The CS-700 SIP is the first Video Sound Bar™ to integrate PBX and UC applications to deliver high-quality audio from all communication channels and address video and collaboration requirements from one device.
Zailab (booth 518) will demonstrate its next-generation cloud-based solution, which provides on-demand contact center functionality and enterprise features to businesses of all sizes. This solution uses a single waiting room to prioritize routing, allowing for true omnichannel engagement and CRM integration.
Zoom Video Communications. (booth 913) will exhibit its video-first unified communications platform, including new integrations and features for Zoom Phone (cloud phone system), Zoom Rooms (software-based conference room system, and Zoom Meetings
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About Enterprise Connect
For more than 28 years, Enterprise Connect has been the leading conference and exhibition for enterprise Unified Communications and Collaboration in North America. Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect owns and produces No Jitter, (nojitter.com), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, research surveys and a Webinar Series. For more information, visit enterpriseconnect.com/orlando. Enterprise Connect is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world. To learn more and for the latest news and information, visit www.ubm.com and www.informa.com