2014 was a strong growth year for Unified Communications as a SaaS service from the cloud. When delivered from the cloud, UC has compelling advantages over on-premises UC solutions. In 2015, we predict a breakthrough year for cloud UC solutions due to several new trends, including UC-enabled “everything” services, UC enriched mobility, and the maturing of cloud infrastructures to handle cloud UC services.
The strongest growth segment for UC has been cloud UC. 2015 is poised to deliver more of the same strong growth, due to several trends and opportunities I predict will become reality. Here are my 2015 cloud UC predictions.
Welcome to the Unified Communications-enabled Everything Cloud
Unified Communications in and of itself is a necessary IT infrastructure for all businesses; it is their lifeblood. But in 2015, we will see UC integrated into and interoperating with all sorts of cloud services. A sort of unified communications-enabled everything cloud! Why is this important? It’s important because communications is a means to an end, not the end itself. Thus enabling all other IT services, including content management, file sync and share, collaborations, and CRM, with real-time unified communications allows them to be more responsive and productive for the end user. This in turn enables the ultimate goal of business: Get a deal done.