Story by Surajdeep Singh, IT Business Edge
Unified Communications (UC) encompass real-time enterprise communication services such as instant messaging (IM), presence status, Voice over Internet Protocol (VoIP), mobility features, audio, web and video conferencing, speech recognition, fixed-mobile convergence (FMC) and data sharing, and non-real-time communication services like unified messaging.
The use of UC, delivered via Unified Communications as a Service (UCaaS) solutions (like Microsoft Teams, RingCentral MVP, 8×8 X Series, Zoom Meetings and Google Meet) is becoming more widespread by the day in the post-COVID-19 pandemic era.
From being a reasonable investment to keep distributed teams connected in the pre-pandemic age, to being a key pillar for business success after the global pandemic outbreak, the UCaaS market experienced an 86% growth in sales during the pandemic. That said, what does the future of UC look like?
