New suite of products unifies communications, collaboration and contact center solutions with analytics platform to help companies run faster and smarter
October 03, 2017 San Jose, CA – 8×8, Inc. (NASDAQ:EGHT), the leading provider of truly unified cloud communications, today announced the launch of 8×8 Virtual Office® Editions. This new suite of products revolutionizes the business communications industry by unifying cloud telephony, collaboration tools, web conferencing and contact center solutions with a best-in-breed data analytics platform. This launch represents the most recent outcome of years of both innovation and strategic acquisition by 8×8 aimed at the development of products and solutions that help customers dramatically improve the way they communicate internally and externally.
“Siloed communications systems, such as telephony, team messaging, web conferencing and contact centers, address only isolated functions and segregate valuable business data from key decision makers. This slows productivity, hampers collaboration and impacts customer satisfaction,” said Vik Verma, CEO at 8×8. “Through our technology ownership and innovation, 8×8 unifies these disparate systems on a single cloud communications platform, ensuring companies can easily communicate, collaborate and engage with employees and customers. In addition, businesses can now finally glean valuable insights from every interaction in real time, and unleash the collective power of the entire organization at every connection.”
8×8, recently named a Leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide for the sixth year in a row, is now offering 8×8 Virtual Office in three editions that provide companies powerful enterprise-class business communications features with the flexibility and mix-and-match pricing model that’s best suited for their needs. 8×8 Virtual Office Editions includes everything businesses need to efficiently communicate and collaborate with employees, partners and customers. Business voice, auto attendant, video, SMS, chat and web conferencing are all included and packaged in the new, easy-to-understand editions, which are:
- X8 – The industry’s most unified offering, the 8×8 Virtual Office X8 edition weaves together communications, collaboration and contact center solutions. It includes an unlimited calling zone to 45 countries and a full suite of 8×8 Virtual Office features, such as HD voice, Virtual Office Meetings, HD Video, integrations with Salesforce, Zendesk and NetSuite CRM, Salesforce analytics for better data insights, call recording, call quality reporting, and barge monitor whisper capabilities. It also seamlessly incorporates contact center capabilities with 8×8 ContactNow™ to create enhanced interaction between customers, agents, and employees.
- X5 – The 8×8 Virtual Office X5 edition provides an unlimited calling zone of 32 countries, plus 8×8 Virtual Office features, such as HD voice, Virtual Office Meetings, HD Video, integrations with Salesforce, Zendesk and NetSuite CRM, Salesforce analytics for better data insights, and call recording.
- X2 – The 8×8 Virtual Office X2 edition provides an unlimited calling zone of 14 countries and includes 8×8 Virtual Office features, such as HD voice, Virtual Office Meetings, HD Video and integrations with Salesforce, Zendesk and NetSuite CRM.
“At Colorado Wealth Group, we are passionate about helping clients with their wealth management and investment strategies so they can achieve all of their financial and life goals. It is critical that our partners, advisors and associates can easily communicate both with each other, and more importantly with clients,” said Christopher Barker, CFP®, MBA, Partner/Financial Advisor at Colorado Wealth Group. “8×8 Virtual Office X8 gives us the flexibility to truly unify communications with client engagement, allowing employees to stay connected whether they are in the office or working remote. This will enable us to be more productive so we can guide our clients to build their financial future.”
The new 8×8 Virtual Office X8 edition allows companies to break down communications silos between sales, marketing, support, finance, IT/help desk, and other departments, and better engage with employees, partners, and customers. This truly unified cloud solution offers a powerful business communications and collaboration system, allowing employees to interact anytime from anywhere, and includes easy-to-use contact center capabilities, such as inbound call handling, outbound campaign dialing, and rich reporting and analytics for new business insights. This new offering enables companies to connect everyone throughout the organization, including both contact center agents and employees, with a single, unified solution.
The 8×8 Virtual Office X8 edition is available now in the US and UK, while the 8×8 Virtual Office X2 and X5 editions are available in the US. Visit the 8×8 website for more information.
Visit the 8×8 Booth #326 at Gartner Symposium/ITxpo in Orlando, Florida, at Walt Disney World, October 1-5, 2017 to view product demos of 8×8 Virtual Office Editions, including the new truly unified X8 edition.
About 8×8, Inc.
8×8, Inc. (NASDAQ:EGHT), the leading provider of truly unified cloud communications, powers over a million business users worldwide. 8×8’s suite of products seamlessly weaves together unified cloud communications, messaging, meeting and contact center solutions so today’s modern organization can communicate at the speed of employee and customer expectations. 8×8 uniquely combines one unified management platform, one seamless communications experience for employees and customers, and one real-time data analytics platform for constant learning and improvement. For additional information, visit www.8×8.com, or connect with 8×8 on LinkedIn, Twitter, Google+ and Facebook.
 Gartner “Magic Quadrant for Unified Communications as a Service, Worldwide” by Daniel O’Connell, Bern Elliot, Rafael A Benitez, September 6, 2017.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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8×8®, 8×8 Virtual Office®, 8×8 Virtual Contact Center®, 8×8 Sameroom™, 8×8 ContactNow™ are trademarks of 8×8, Inc.