8×8 top UCaaS player, Vonage rises to second place, says IHS


Story by Chris Talbot, Fierce UC

The growing unified communications as a service market has had the same vendor leading for three straight years, according to a new report from industry research firm IHS. According to the firm’s UCaaS Scorecard: North America, 8×8 remained the leader once again, but the market has a new second place contender.

Vonage rose from third place to edge out West for the number two spot on the list of top North American UCaaS players. According to Diane Myers, senior research director for VoIP, UC and IMS at IHS Technology, 8×8 remained in its leadership position thanks to its number of installed UCaaS seats, its financial position and its ability to execute on its market strategy.

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