8×8 X Series Review: Answering Your Unique Comms Needs

A rich feature set, a library of integrations, and a role-based 8-tier plan set this solution apart

Story by Anwesha Roy, UC Today

As a cloud-based communications solutions provider, 8×8 has a rich history of innovation. The company was founded in 1987, under the names of Integrated Information Technology. A decade later, it went public and shifted its trading to NYSE in 2017 under the ticker symbol, EGHT. This, in many ways, was the beginning of 8×8’s recent momentum of success.

8×8 was named a leader in the 2019 Gartner UCaaS Magic Quadrant, and it also won the 2018 Competitive Strategy Innovations and Leadership Award by Frost & Sullivan. Its flagship product, previously called Virtual Office Pro, has been significantly expanded and is now available as the X Series. This includes nearly every element of business communication, tailored across 8 service levels. In this review, we take a closer look at 8×8 X Series and how its many features solve needs in hospitality, contact centres, team collaboration, and employee communication.

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