This is the third part in this series. You can find Part I and Part II here.
Just as I was preparing to send out an RFP for a cloud-based video conference service, expecting to get responses from both Blue Jeans and Fuze, I was informed that the Knoxville campus had purchased a site license for a competing service, and was willing to provision accounts for us for a minimal chargeback fee. The company providing the service was Zoom. I was surprised, as I had taken a quick look at Zoom earlier, and frankly written it off as being too good to be true, or in this case, too inexpensive to be for real.