Suite of Services Provide End-to-End Solution for Commercial and Government Enterprises
November 07, 2014, Kennesaw, GA – Applied Global Technologies (AGT), a proven provider of managed and visual collaboration solutions, today introduces the Alliance Service Suite, a collection of intuitive audio visual (A/V) solutions and managed services for collaborative environments. The Alliance Service Suite introduces an enhanced three practice service model of Design, Integration and Management services to enhance, grow and future-proof an organization’s collaborative environment. As part of the Alliance Service Suite launch, AGT announces multiple enhancements to its vendor-agnostic managed services portfolio. Formerly offering proactive monitoring and management tools for video conferencing endpoints, AGT has expanded its management capabilities to provide complete visibility of the video conferencing and A/V infrastructure, including Multipoint Control Units (MCUs), endpoints, underlying infrastructure and more. Enhancements continue with more robust reporting functionality and the underlying technologies are Joint Interoperability Test Command (JITC) certified, ensuring compliance with Department of Defense standards.
Design, Integrate, Manage
The Alliance Service Suite provides an end-to-end solution for customers seeking to enhance, grow and future-proof meeting spaces, whether it is video conference rooms, training facilities, command centers or huddle rooms. By combining the intuitive approach of design, integration and management offered by AGT – backed by more than two decades of experience – customers can expect environments that predict and adapt to new technologies.
“End users today are asking for the ‘collaboration room of the future,’” explains Jarrett Lowman, director of managed solutions for AGT. “With the Alliance Service Suite, we take an intuitive, end-to-end approach to create future-proof spaces by combining leading edge technologies and services that are user-friendly, efficient and managed. As a result, our customers are achieving their business goals and objectives through smart collaboration strategies that minimize the shocks and stresses of new technologies.”
New Managed Services Offerings
Lowman continues, “AGT was one of the originators of managed services for video conferencing, beginning when the company won the United States Navy bid for video conferencing services in 2001. As the industry evolves, and IT continues to blend with video conferencing and audio visual solutions, we recognize it is important to expand our managed services expertise.”
AGT’s enhanced managed services offering provides complete visibility of the audio visual and video conferencing infrastructure from a wide array of vendors, including Cisco, Polycom, Crestron, Lifesize, AMX and more. A sampling of features offered under the enhanced service includes:
- In-call performance statistics
- Reporting capabilities
- Fault management
- Configuration monitoring
- Asset information
- Historical call quality statistics
In addition, AGT’s management expertise includes a dedicated help desk and client care team, onsite staffing and proactive and break-fix maintenance management.
For more information on AGT’s Alliance Service Suite, please visit http://go.appliedglobal.com/alliance.
About AGT │ Applied Global Technologies
AGT is a proven provider of managed and visual collaboration solutions that improve communication for organizations of all sizes. For two decades, AGT has designed, integrated and supported visual environments with award-winning services and technology. Our solutions span over three practices, including: 1) managed video services, 2) cloud-based video services, and 3) audio visual (A/V) integration – providing our clients and partners an efficient and cost-effective way to collaborate and drive business success. For more information, visit http://www.appliedglobal.com or connect with AGT at @agt_video.
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