Where exactly is the borderline between communications and collaboration? Am I confusing the two when I opine about Why Messaging Has the Momentum in Business Collaboration? I was challenged to answer this question recently while participating in a panel discussion moderated by Jon Arnold, an independent analyst who covers unified communications.
I was representing Glip, the team chat platform that RingCentral bought over the summer. Funny thing, but I got the opportunity through my old boss at Redbooth. When he was unable to fulfill his role on the panel discussion at ITExpo in Fort Lauderdale, he was kind enough to hand it off to me. I currently consult with RingCentral, formerly served as Redbooth’s chief evangelist, and keep up this column as a continuation of the social business research I did for Social Collaboration for Dummies and other journalistic projects.