A desktop telephone is predictable, has known capabilities, can be managed by the IT group, and is a whole lot less expensive than providing a new laptop to an employee.
Earlier this summer, I sat down to discuss UC adoption hurdles with Michael LaBella, Vice President of Unified Communications at Ronco Communications. After the usual discussion about how there are not enough Lync-trained technical people on the market (big surprise for a UC platform that is only a few years old), the conversation turned to practical hurdles that have held some businesses off from going “all in” with Lync Enterprise Voice. Some of issues are well understood – often relating to network readiness, integration of existing systems, specialized features, user adoption and cost.
