CaféX Launches Chime to Transform How Businesses Collaborate

Breakthrough enterprise solution simplifies face-to-face teaming for all users at a fraction of the cost of today’s video conferencing systems

February 25, 2016 – CaféX Communications®, a supplier of mobile and web engagement solutions, introduced Chime, next-generation software that makes intuitive video collaboration available to all business users for up to 70% less than today’s systems. A finalist for this year’s Best of Enterprise Connect Award, Chime connects to existing video conferencing systems and fulfills WebRTC’s open promises by reaching every user securely on every browser with no software to install.

Watch this video to see how Chime helps teams work together more effectively through voice and video conferencing, web chat and document sharing right from any browser.

Enterprises often face a number of challenges when deploying video conferencing products, such as high bandwidth consumption, expensive MCU ports, complex architectures and incompatibility between systems. Users usually have to download additional software, which in turn needs to be managed and updated on an ongoing basis. Chime is a new kind of collaboration solution that breaks down these barriers to help foster improved teaming, productivity and innovation.

CaféX will showcase live demonstrations of Chime—along with the complete portfolio of CaféX real-time engagement products—at booth 329 during Enterprise Connect 2016, which is taking place March 7-10 at the Gaylord Palms Resort in Orlando, Florida.

Key Features and Benefits

  • Reduces total cost of ownership by as much as 70% over today’s video conferencing systems;
  • Helps teams collaborate from anywhere with voice and video conferencing, web chat, document and presentation sharing;
  • Fulfills promises as yet unmet by WebRTC with delivery of real-time communication for every  browser with no software to download or manage and no video transcoding;
  • Requires up to 75% less network bandwidth for video traffic and optimizes MCU port usage by 50%-80%;
  • Protects existing enterprise investments by connecting to video conferencing room and desktop systems from Cisco, Microsoft and other leading platforms;
  • Flexes to support cloud or on-premises architectures with monthly subscription pricing to ease onboarding by large enterprises down to small business;
  • Provides a simplified architecture that ensures secure connectivity through the firewall, with server consolidation and no required footprint in the DMZ.

Supporting Quotes

Irwin Lazar, vice president and service director, Nemertes Research

Despite its promise to enable true browser-based communications and collaboration, just 4.4% of end-user organizations using are using WebRTC according to the Nemertes Research 2015-16 Unified Communications and Collaboration Benchmark. CaféX Chime offers the ability to overcome the factors that have constrained WebRTC: lack of universal browser support, a universal video codec, network and performance issues, and slow-to-develop standards.

Rami Musallam, president and chief executive officer, CaféX

“CaféX is focused on providing companies with real-time engagement solutions that accelerate new service delivery. With Chime, our customers now have access to a disruptive collaboration platform that combines ubiquitous access with an aggressive total cost of ownership paradigm. Teams can work together more effectively to respond with speed and agility in the face of ever-increasing market demands. We are excited to launch Chime as an integral part of our ‘Making together happen’ strategy for helping enterprises be successful.”

Kevin Glass, chief innovation officer, CaféX

“Our vision with Chime is to make it simple and affordable for people to collaborate face-to-face, regardless of what systems, devices, browsers or applications they want to use. By creating a single-click experience on every browser that works with existing systems, Chime makes video collaboration easily accessible by all business users within and beyond the enterprise. Distinguishing factors such as a simplified architecture and minimal network resource consumption help enterprises overcome obstacles typically associated with a full-scale video conferencing rollout.”

Supporting Resources

About CaféX

CaféX makes it easier for companies to enhance live engagement within web and mobile applications. CaféX’s award-winning software embeds real-time collaboration within the context of business workflows to increase customer satisfaction and employee productivity. Trusted by many Global 2000 companies, CaféX software brings together WebRTC and enterprise communications technologies to create omnichannel experiences that unify the customer journey and protect existing IT investments. For more information about CaféX, please visit www. or follow @CafeXComms.

CaféX Communications, CaféX Fusion, and Live Assist are trademarks of CaféX Communications, Inc. All other trademarks are the property of their respective owners.

Sajeel Hussain
Chief Marketing Officer
CaféX Communications
+1 (646) 351-0054


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