Story by Paul Newham, CommsTrader
Once upon a time, communicating for the purposes of conducting business had just three options – meet in person, write a letter / telegram, or pick up the telephone.
Eventually, as technology developed through first the facsimile machines, then pagers, mobiles, email, VoIP and on into the age of IM and video conferencing, the silos between modes of communication began to be removed. You could now, for example, hold virtual meeting from your computer, or share a text document via a phone.
In business circles, the term Unified Communications took hold.
