Cisco’s Amy Chang on the Future of Collaboration

Collaboration chief talks about her first nine months at Cisco, and hints at what’s to come from the company moving forward.

Story by Michelle Burbick, NoJitter

Amy Chang made her entrance into the collaboration industry last May, when Cisco acquired Accompany, the “relationship intelligence” company she founded and led as CEO. With the acquisition, Chang, who had been on the Cisco board, became SVP of Cisco’s Collaboration Technology Group, taking over the reigns over from Rowan Trollope, who left the company to become CEO of cloud contact center provider Five9.

While collaboration hadn’t been in Chang’s wheelhouse, artificial intelligence (AI) and analytics – so central to optimizing employee and customer engagement today – has been. Prior to founding Accompany, Chang worked at Google, leading teams responsible for Google Analytics and Website Optimizer, among other products. Before joining Google, Chang worked at eBay in paid search; as a McKinsey consultant for the semiconductor and software industries; and in hardware at Intel, AMD, and Motorola. Over the years she has served on the Cisco, Splunk, Informatica, and Procter & Gamble boards, and today retains her position at the latter.

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