Cloud Communications 101: The CommsTrader Buyer’s Guide to UCaaS

Here’s our handy guide to prepare you for those all-important cloud migration choices in 2017

Story by Paul Newham, CommsTrader

Cloud communications is a huge topic. As a method of deployment rather than a specific type of product or platform, talking about cloud communications means covering all forms of business communication – telephony, conferencing, contact centre, video, email, IM, collaboration and so on.

What we mean when we talk about cloud communications is the way the end user accesses these platforms. Instead of buying a PBX system or a piece of software which allows a business to, say, make telephone calls and send e-mails, cloud communications refers to the fact that these tools are hosted remotely and access, via an internet connection, is sold as a service.

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