The last visit to Unified Comms (UC) expo in London reinforced a view that this sector is slightly misnamed. The attempt a few years ago to tack ‘and collaboration’ (UC&C) onto the end seemed like a positive move as it valiantly switched the focus up the stack from ‘plumbing’ to ‘people’.
This was necessary, but not in itself, sufficient.
Unifying communication may have delivered cost savings in the network for many, especially with the shift from traditional analogue telephony to carrying voice over internet protocols (VoIP). However, it often appears to have had insufficient impact on productivity. Or for that matter, on collaboration.