When it Comes to Online Communication Tools, Context Matters

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Story by Bill Kleyman, The Whir

I was deep in thought, working on an advanced customer cloud scenario and discussing the topic with one of my architects on our unified communications tool, Jabber. At the same time, a fellow analyst replied to a question of mine on Google Hangouts. A few minutes later, a friend of mine dropped me a note for our weekend plans on Facebook Messenger.

I didn’t give this too much thought until I was talking to a friend of mine who has siblings all over the country. What did she use to communicate? A relatively newer tool called Google Allo. At just over a year old, Allo is yet another platform that people use every day to communicate, chat, share content, and connect with others.

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