Blue Jeans has introduced Command Center, a video analytics tool that provides visibility into Blue Jeans conferencing for IT teams.
Blue Jeans Networks has introduced Command Center, the vendor’s first video reporting, troubleshooting and analytics tool that provides visibility into Blue Jeans conferencing for IT teams.
While high-end, room-based video conferencing and enterprise-grade video endpoints are often expensive and difficult to use, IT teams have always appreciated their service intelligence and performance monitoring features. Cloud-based video tools, on the other hand, are typically cheaper and easier to use, but lack operational visibility. Command Center from Blue Jeans will now provide IT with historical and real-time insight into their users’ audio, video and Web-based conferences.
“Command Center gives me a tool that I never had before. Not only can I monitor and analyze my
in real-time, but I can also go back in time and see exactly why a user may have had a good or bad conferencing experience — and whether it’s a connection problem or a problem with the Blue Jeans service,” said Dan Rosica, global IT program manager for The Rochester Institute of Technology (RIT) based in Henrietta, N.Y.