Tools for enterprise collaboration are most effective when users work on the same platform. Consider these best practices to consolidate overlapping features.
Before tools for enterprise collaboration were mainstream, employees largely used stand-alone applications like telephony, email, messaging and chat applications, and video and audio conferencing. That was the norm in the absence of a single collaborative environment. While there were natural inefficiencies in cost and workflows, employees were reasonably productive, and they were not clamoring for more efficient collaboration tools.