Team collaboration tools draw in knowledge workers, as well as those who don’t sit in an office.
We’re all aware that emerging collaboration technologies are changing how organizations communicate and interact. Here I’d like to call special attention to how these technologies include more, or even all, of the modern enterprise.
Unified communications largely benefited knowledge workers. This loosely defined group mostly consists of white-collar workers who perform non-routine tasks often requiring critical thinking. A knowledge worker usually has a phone, email account, and desk.