Today we’ll hit the highlights again with more news announced at this year’s Enterprise Connect conference coming from 8×8, Avaya, Cisco, Comcast, and Interactive Intelligence.
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8×8 unveiled a new bundle of services, features and professional support capabilities targeting mid-market and enterprise customers. “Virtual Office Enterprise Suite” adds capabilities and performance assurances on top of 8×8’s robust Virtual Office cloud solution. Virtual Office Enterprise Suite is also designed for customers that need a global deployment via 8×8’s Global Reach network.
Avaya announced a contact center cloud-based solution targeting mid-sized businesses to deliver Avaya’s IP Office customer engagement technology via a subscription service powered by Google Cloud Platform. The service includes a subscription-based license and the Customer Engagement OnAvaya software. Users have the option to provision a Chrome device and a headset for rapid and cost-efficient contact center implementation. Avaya plans to make the solution available in the U. S. by spring 2015.