Enterprise Connect 2023 – All Abuzz About AI
Story by Blair Pleasant, BC Strategies
By now you’ve read several articles about Enterprise Connect 2023, and perhaps even watched some of the keynote sessions presented by AWS, Cisco, Google, Microsoft, and RingCentral.
As usual, my schedule consisted of back-to-back-to-back vendor meetings and briefings, with very little time to explore the show floor or attend sessions. I was only able to attend a small number of keynotes and sessions, and look forward to watching the recordings when they’re posted. Unfortunately, I only had a chance to do video interviews with a very small number of vendors due to the lack of time between and during meetings.
AI Was Hot, Hot, Hot
“Buzzword Bingo” at Enterprise Connect was pretty easy this year – AI, OpenAI, Generative AI, ChatGPT, conversational AI, with a bonus point for contact center/CCaaS. Unified communications (UC) and UCaaS seemed to have taken a back seat to contact center, customer experience, and CCaaS this year, with the focus on how AI technologies are providing capabilities to enhance the customer and agent experience.