Eric Yuan on Five9 Partnership After Contact Center Launch

CEO reveals how he plans to win customers for Zoom Contact Center

Story by Tom Wright, UC Today

Zoom CEO Eric Yuan has provided insight into how the vendor’s partnership with contact centre providers will play out now that it’s launched its own solution.

Speaking on an earnings call after Zoom published its quarterly results, Yuan said that Zoom would continue to support its partnerships with the likes of Five9 and Genesys. He said Zoom will be going after existing customers that have not yet chosen a cloud-based contact centre offering.

“The partnership [with Five9- is still doing well],” he said. “Some customers have already deployed Five9 and Zoom, and we want to make sure we keep improving that experience.

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