Glowpoint Launches Next Generation Video Collaboration Platform Based on ServiceNow


January 13, 2015, Denver, CO – Glowpoint Inc. (nyse mkt:GLOW), a leading provider of cloud-based video collaboration and support services, today announced the launch of its next generation Video Service Platform to provide enterprise customers with a cloud-based system for managing video collaboration. The Platform leverages industry leading service management and SaaS provider, ServiceNow NOW, -0.22% and is currently available to Glowpoint’s channel partners and enterprise customers.

The Video Service Platform automates and streamlines critical functions and workflows needed by IT organizations for managing enterprise video collaboration environments. This includes incident management, change management, and reporting/analytics for continuous improvement. Other benefits provided to enterprise IT include:

  • Better transparency into the performance of the enterprise collaboration environment via reporting dashboards
  • Greater scale with self-service support; giving end users an easy interface for submitting/tracking tickets
  • Deeper expertise for managing video collaboration with access to Glowpoint’s Business-Class Support services and knowledge base
  • More efficiencies gained by automating manual tasks and workflows including escalations, updates/notifications, and provisioning
  • Access to internationally recognized best practices for service management (ITIL)

The Platform’s scalability and multi-tenant design allows Glowpoint and its channel partners to seamlessly activate thousands of existing and new enterprise customers. It is completely web-based and accessible from any device.

The ServiceNow platform allows for customization and integration with third party applications. Glowpoint’s CEO, Peter Holst, said, “Our vast experience in providing enterprise videoconferencing services globally enables us to tailor the ServiceNow platform and deliver enterprise IT with a very efficient ecosystem for managing video collaboration. This combination of Glowpoint and ServiceNow lays the groundwork for the Video Service Platform to be plugged into any enterprise environment, addressing several needs of our existing and new enterprise customers and significantly expanding our addressable market.”

“As video collaboration becomes more pervasive in business, users demand greater levels of IT support,” said Bill Schoeffel, Senior Director, Service Provider Sales at ServiceNow. “The ability to use ServiceNow in all kinds of service domains – including video – will help Glowpoint better address enterprise IT’s needs for deploying, managing, and supporting video collaboration environments.”

About Glowpoint
Glowpoint, Inc. (nyse mkt:GLOW) provides video collaboration, network, and support services to large enterprises and mid-sized companies to support their unified communications (UC) strategies and business goals. More than 1,000 organizations in 130 countries rely on our unmatched experience, business-class support and cloud-based services to collaborate with colleagues, business partners, and customers more effectively. To learn more please visit

About ServiceNow
ServiceNow (nyse mkt:NOW) is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise. ServiceNow transforms IT from the department of no to the department of now. For more information, visit

Forward Looking and Cautionary Statements
Forward-looking statements in this press release regarding the scalability and design of the new platform and the customer and market opportunities related to the platform, and all other statements that are not historical facts, are made under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements involve factors, risks, and uncertainties that may cause actual results in future periods to differ materially from such statements. These factors, risks, and uncertainties include market acceptance, availability of new video communications services; the non-exclusive and terminable-at-will nature of sales agreements; rapid technological change affecting demand for our services; competition from other video communication service providers; and the availability of sufficient financial resources to enable us to expand our operations, as well as other risks detailed from time to time in our filings with the SEC. We make no representation or warranty that the information contained herein is complete and accurate and we have no duty to correct or update any information contained herein.

Investor Relations
Glowpoint, Inc.
+1 303-640-3840


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