There are tremendous opportunities for solution providers going forward as mobile devices continues to proliferate every aspect of business and cloud computing continues to make headway. Where the twain meets is in Unified Communications. Where the big opportunities lie are in Unified Communications as a Service or UCaaS.
Research giant Gartner defines UC as “products (equipment, software and services) as those that facilitate the interactive use of multiple enterprise communications methods. This can include control, management and integration of these methods. UC products integrate communications channels (media), networks and systems, as well as IT business applications and, in some cases, consumer applications and devices.”