What Intelligent Voice Calling Adds to Microsoft Teams


Story by David Roe, CMS WiRe

Microsoft announced it was throwing all its communications eggs into the Teams basket and folding Skype for Business into Teams back in September. Since then, the company has been adding capabilities and features at a brisk pace. Its goal — to make Teams the primary client for calling and meetings in Office 365. Among the additions it hinted at during the Ignite conference was the addition of Graph’s data and insights into Teams, as well as new calling and meeting capabilities.

Last week, Microsoft unveiled new calling features that mimic those found in Skype for Business, including call history, speed dial, transfer, forwarding, caller ID masking and a number of other features. According to Microsoft, the addition of calling makes Teams a streamlined communications and collaboration environment with a single repository for content, contacts and communications.

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