InterCall Adds Support for Cisco WebEx Cloud Connected Audio

Cloud Connected Audio (CCA) brings InterCall and Cisco cloud technologies together, delivering simpler connections to users

April 23, 2015, Chicago, IL – InterCall®, a subsidiary of West Corporation and the world’s largest conferencing and collaboration services provider, announced today their deployment of Cisco WebEx Cloud Connected Audio – Service Provider (CCA-SP). InterCall, which has been selling and providing services for Cisco WebEx since 2001, is among the limited number of Cisco partners to offer and implement CCA-SP with the WebEx web conferencing platform.

CCA-SP from InterCall is an audio conferencing solution for WebEx that connects organizations to a Cisco collaboration cloud datacenter via InterCall’s dedicated peering connections. It gives customers a fully integrated WebEx conferencing solution with a consistent meeting experience no matter how participants choose to join the meeting—it’s one meeting in the cloud with audio, web and video, every time. In addition to this simple meeting experience, InterCall’s CCA-SP is offered in a predictable pricing model, allowing organizations to have consistent conferencing spend and making budgeting easier. For larger enterprise customers, CCA-SP also provides a cost-effective method to route audio from on-premises equipment over the cloud (public/private) into one shared meeting, providing a path to additional savings over time.

CCA-SP from InterCall provides:

  • A native WebEx user experience
  • Hybrid deployment model
  • InterCall expertise and managed service delivery
  • Holistic conferencing experience

With InterCall’s CCA-SP offer, customers have the flexibility to deploy all off-net, leveraging InterCall’s expansive PSTN network, but can also move toward on-net connectivity over time. The connectivity can be delivered in a variety of methods, including through cross-connects or direct IP connectivity via West IP Communications’ Maxxis network, a flexible and highly capable WAN. Maxxis MPLS offers flexible service delivery from multiple Tier 1 carriers to ensure wide geographic coverage, a complete choice of network interfaces to serve business needs and a level of resiliency that is not found in single-carrier networks.

“Our mission is to make connecting and collaborating easy by seamlessly bringing people and their devices together into one meeting ‘place’,” said Rob Bellmar, Executive Vice President of Conferencing and Collaboration at InterCall. “This new service allows our customers to have a Cisco native experience while leveraging the total InterCall service portfolio. We have a great relationship with Cisco and are excited to use our vast conferencing infrastructure and solutions from West IP Communications to support this new CCA service worldwide.”

About InterCall
InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall’s strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit

About West IP Communications
West IP Communications is a leading provider of cloud-based communication applications and services – including MPLS-based application network management, hosted voice, unified threat management, advanced contact center solutions, unified messaging, collaboration tools and professional services – all delivered as a unified suite of cloud-based applications. West IP Communications’ scalable, on-demand applications and services can be integrated with a client´s existing network and telecommunications infrastructure, operational processes’ and employee activities, enabling a client to migrate to unified IP communications as its business requirements dictate. For more information, visit or call 1-800-773-3037.

Jill Huselton


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