Is the Future Workplace Telephone-Free?

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Messaging and collaboration apps seem increasingly popular, particularly among younger members of staff, but there’s still life left in the old desk phone

Story by Christine Horton, Raconteur

A common gripe is that they spend too much time on their smartphones, immersed in messaging apps or browsing social media. Whether the complaint is fair or not, it’s hardly a surprise that young adults between the ages of 18 to 21 use text and chat more than any other generation, and they rate chat almost as favourably as an in-person meeting, according to a 2018 survey by Microsoft.

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