Jewelry Company Incorporates Video Conferencing Technology into Customer Service


Story by Simone Spilka | PSFK

BaubleBar’s new partnership enables customers to interact with a stylist live while online shopping

Jewelry e-commerce startup Bauble Bar has incorporated Vee24 live video conferencing into their Service With Accessorizing Talent program. The interactive platform enables customers to interact with a stylist through in-browser chat.

While browsing necklaces, earrings, rings and the latest from the Bauble Bar stock collection, customers can simultaneously request personalized styling through the Live Help popup. The chat box prompts customers to login via Facebook or simply provide their name, email and styling question to start the chat.

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