Mitel Confirmed as Global Market Share Leader for Business Cloud Communications

New report from Synergy Research Group shows Mitel with nearly twice as many cloud communications subscribers and seats as nearest competitor.

February 17, 2015, Johannesburg, South Africa – Mitel continues to extend its lead in cloud communications worldwide with confirmation that it is now the global market share leader, according to a new report from Synergy Research Group. As of Q3 2014, Mitel powers nearly 20% of all cloud communications based on subscriptions and seats, with more than 850 000 cloud seats globally.

Mitel also announced the release of Mitel’s next-generation MiCloud solution, giving service providers speed-to-market advantages and the ability to lower total cost of ownership (TCO) for their customers.

“Mitel has been powering cloud communications since the introduction of our first hybrid system in 2008. Since then, we have expanded our cloud offering to ensure we offer customers the best path to the cloud. This is fuelling our growth and propelling Mitel to widen our lead in the industry. We continue to see strong demand for our MiCloud solutions both from direct subscribers and through our global network of partners,” said Andy Bull, managing director of Mitel South Africa.

Mitel’s global cloud communications lead is based on Synergy Research Group’s Cloud Business Communications Market Share Report, Worldwide Q3 2014. In addition to increasing its lead to nearly 20% of the global cloud communications market based on subscriptions and seats, Mitel has nearly 32% of the enterprise cloud communications market worldwide, the report shows.

“Based on worldwide subscribers and seats, Mitel is the fastest growing provider of cloud communications, trending upward and outpacing its competition,” said Jeremy Duke, Founder and Chief Analyst, Synergy Research Group. “This is a great time to have such momentum, as our research shows significant industry adoption of cloud communications, with subscribers and seats more than doubling from Q3 2013 to Q3 2014.”

Mitel’s broad portfolio of cloud communications helps customers migrate to private, public or hybrid cloud solutions, based on their needs. The company provides cloud communications services on a subscription basis with options for small to mid-sized companies and for larger enterprise businesses. Mitel also provides a full range of cloud communications solutions through its global network of partners, including Unified Communications as a Service (UCaaS). Mitel powers more than 33 million cloud connections each day.

Powering more than 2 billion connections every day, Mitel (NASDAQ: MITL; TSX: MNW) helps businesses connect, collaborate and take care of their customers. That includes more than 33 million cloud connections daily, making Mitel the world’s fastest growing provider of cloud communications. Mitel’s business communications experts serve more than 60 million users with over 2 500 channel partners in more than 100 countries. The company has the number one market share in EMEA and has been identified by top industry analyst firms as a business communications leader. For more information, go to and follow the company on Twitter @Mitel.

Andy Bull
(011) 275 2880

Alison Bull
Alison Bull Communications
(032) 946 1911


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