Mitel Emerges as a Leader in Gartner’s Magic Quadrant for Unified Communications


August 6, 2014, Ottawa, Canada — Mitel®, a global leader in business communications, today announced it has been positioned by Gartner, Inc. in the Leaders quadrant of the latest Magic Quadrant for Unified Communications.

“Mitel has made bold moves this past year with a series of in-house innovations and acquisitions that have deepened our portfolio, expanded our global reach and accelerated our cloud communications solutions. We did this for our customers to offer broader choice and better service to help make them more successful. We believe our innovation and expansion contributed greatly to our move from the Visionary to the Leaders Quadrant,” said Rich McBee, CEO, Mitel.

Over the last twelve months, Mitel has emerged as a global leader in business communications, with #1 market share in EMEA and Western Europe, as well as market share gains in the highly competitive North American market where it now has a #3 market share position*. Further driving the company’s momentum is its portfolio of Cloud communications along with its integrated business communications solutions. This includes contact center in addition to traditional unified communications.

This is the second Gartner Magic Quadrant in recent months where Mitel has advanced. Mitel was positioned in the Challengers Quadrant, up from niche player in the Gartner Magic Quadrant for Contact Center Infrastructure [Drew Kraus, Steve Blood and Sorell Slaymaker, May 22, 2014].

In addition to Mitel’s fully integrated business communications approach and flexible cloud options, Mitel believes that focusing on protecting its customers’ investments and extending their value contributed to its move to the Leaders Quadrant. For instance, Mitel offers the industry’s broadest portfolio of solutions, including those that maximize the Microsoft investment and leverage Lync.

To see the full report, go to

About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Magic Quadrant for Unified Communications, Bern Elliot, Steve Blood, August 4, 2014

About Mitel
Mitel® (Nasdaq:MITL) (TSX:MNW) is a global leader in business communications that easily connect employees, partners and customers — anywhere, anytime and over any device, for the smallest business to the largest enterprise. Mitel offers customers maximum choice with one of the industry’s broadest portfolios and the best path to the cloud. With more than US$1 billion in combined annual revenue, 60 million end-user customers worldwide, and #1 market share in Western Europe, Mitel is a clear market leader in business communications. For more information, go to

* Based on MZA, PBX/IP PBX Market Report, World Quarterly Edition, Q1 2014 Total Market, June 2014

Amy MacLeod (Media), 613-592-2122 x71245,
Cynthia Navarro (Industry Analysts), 469-574-8113,
Michael McCarthy (Investor Relations), 469-574-8134,


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