Mitel’s Polycom Deal Could Signal More Personalized Business Communications

The merger of the telephony company and the videoconferencing player may herald a maturing enterprise communications ecosystem — and new options for businesses.

Story by Phil Goldstein, BizTech

Mitel’s $2 billion deal to acquire Polycom could lead to something much larger and significant than renewed competition with the likes of Avaya, Cisco and Microsoft.

For businesses, it may signal an evolution in the enterprise communications market, and lead to more customized services as vendors focus on how to improve companies’ bottom lines through their offerings.

The transaction, announced in mid-April, is expected to close in the third quarter, and while it will likely take some time for the companies to work through their integration, Mitel has recently worked through smaller acquisitions. Polycom will be Mitel’s sixth acquisition in four years, according to the Wall Street Journal. “We have a solid view for how the market is going to come together and we’ve been strategic in pulling the pieces together,” Mitel CEO Richard McBee told the Journal.

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