Mobility, Millennials Spark Need for Unified Communications as a Service

City, county and state governments take advantage of cloud-based communications and collaboration tools.

Story by Wylie Wong, StateTech

Local and state governments have embraced Unified Communications as a Service to meet the needs of an increasingly mobile and younger workforce.

UCaaS solutions allow geographically dispersed employees to communicate and collaborate in new ways, from instant messaging to online file sharing to IP-based audio and video conferencing.

The technology not only boosts productivity but also cuts IT costs and helps state and local governments attract and retain millennials, who accounted for one-third of the U.S. workforce in 2015, according to a Pew Research Center report.

“They are the biggest advocates for it,” Kansas City, Mo., CIO Mary J. Miller says about today’s youngest workers.

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