New Analytics Tools Help Track Video Conferencing Usage


Story by Steve Zurier

You’ve invested heavily in video conferencing. Was it worth it? New analytics tools try to answer that question by reporting on video conferencing usage.

Mayo Clinic was practically built for video conferencing.

For starters, its operations are spread out across the United States. The venerable medical institution has its headquarters in Rochester, Minn., and it established campuses in Scottsdale, Ariz., and Jacksonville, Fla., in the 1980s. Its reach now extends to dozens of community clinics, hospitals and other facilities throughout Georgia, Iowa, Minnesota and Wisconsin.

Moreover, the culture of collaboration among Mayo Clinic clinicians and employees make video conferencing a natural fit, according to Warren Harmon, the institution’s director of media operations. Today, Harmon’s team manages video conferencing for more than 50,000 medical professionals in nearly 400 conference rooms throughout Mayo Clinic’s facilities. The organization began using video conferencing in the late 1980s with telemedicine in mind — an initiative that has made a comeback in recent years — but Harmon says the emphasis eventually shifted to administrators and doctors using video to keep in touch and make better decisions.

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