New Wainhouse Research Study Forecasts UCaaS Market to Grow to $5.3B by 2018


November 12, 2014, Boston, MA – Market research firm Wainhouse Research has published its 2014 study on the worldwide Unified Communications as a Service (UCaaS) market, and no matter how the data is sliced, all signs point to the UCaaS industry growing rapidly as both telephony and non-telephony service providers compete for enterprise mindshare. In fact, the worldwide UCaaS market is forecast to be approximately $5.3B by 2018 with a 5-year compound annual growth rate of 24%, with considerable growth coming from the mid-to-large enterprise segment.

Wainhouse Research defines UCaaS as a hosted service that delivers a unified end-user experience including IM, presence, audio, video, desktop/application sharing, and group collaboration.

The report, 2014 Worldwide Unified Communication as a Service Market Sizing & 5-year Forecast, describes the current state of the worldwide UCaaS market and provides a five-year forecast. The forecast aggregates data across all regions and provides a description of the current state of the worldwide market, assessing current trends, identifying risks and opportunities, and providing assistance on market approach, services and pricing.

Five Things To Learn From Wainhouse Research’s Analysis of the UCaaS market:

  • What has changed and why to expect higher market growth
  • How UCaaS with and without telephony will penetrate the market
  • Observations on enterprise behavior as UC features coalesce
  • Implications on infrastructure, cost models, teams and skill sets
  • Segmentation of the SME and large enterprise opportunity

To compile the report, Wainhouse Research conducted an independent assessment of the industry gathering market data from more than 70 of the world’s most prominent communications service providers and platform vendors, as well as a range of enterprises to validate growth rates and behavior.

Looking to the Cloud for Evidence of UCaaS Momentum “There’s a growing preference for cloud-based services, particularly in mid-to-large enterprises, and UCaaS is riding that demand,” notes Bill Haskins, Wainhouse Research Senior Analyst & Partner. “Putting unified communications in the cloud makes great economic sense: the infrastructure is there, the support mechanisms are in the place, the training program is ready. Plus, fewer IT and purchasing resources are required to manage it.”

Who Will Benefit from the Study This study provides a fundamental baseline for providers and enterprises to understand and track where the hosted UC market is and where it’s going in the next five years. It is intended to help telecom, service providers and platform vendors with an existing UCaaS offering to level set their revenue projections.

It’s also designed for service providers and platform vendors who don’t currently have a UCaaS offering but are actively thinking they need to expand into the market, especially as the growth of traditional conferencing services slows.

Enterprise customers will be able to use the report as integral research as they move their users to a single cloud-based platform for IM, audio, video, and web conferencing, with or without telephony.

How to Get the Study The study, 2014 Worldwide Unified Communication as a Service Market Sizing & 5-year Forecast, is included in Wainhouse Research’s Unified Communications subscription or may be purchased as a standalone report. To get the study, visit or contact

About Unified Communications as a Service (UCaaS)
UCaaS is a delivery model in which a variety of communication and collaboration applications and services are delivered via a hosted platform, sourced and supported from a third-party provider’s infrastructure, and delivered over an IP network. UCaaS platforms support presence, enterprise messaging, audio, video, content sharing and online meetings.

About Wainhouse Research
Wainhouse Research is an independent market research firm that focuses on critical issues in the unified communications and collaboration (UC&C) market. The company conducts multi-client as well as custom research studies for industry vendors and consults with end users on key implementation issues. The firm also publishes a news bulletin, white papers and market statistics, and delivers public and private seminars as well as presentations at industry meetings. Wainhouse Research analysts have been quoted in the Wall Street Journal, New York Times, Washington Post, Boston Globe, Philadelphia Inquirer, The Economist, Fortune, Business Week, PC Magazine, and other leading publications. Learn more at

Follow Us Wainhouse Research on Twitter: @wainhouse360 Bill Haskins on Twitter: @WHaskins


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