Budgets increasing as UCC continues to provide value throughout organizations
Change is the only constant with unified communications and collaboration (UCC). Whether it’s new application integration, a move to the cloud, extension into the contact center, or adding emerging apps, IT leaders are regularly adjusting their UCC strategy.
Those changes are keeping UCC budgets healthy and growing. In Nemertes’ latest Unified Communications and Collaboration Total Cost of Ownership study, we found 46.2% of companies are increasing their IT budgets by an average of 18%. By comparison, only 6% are decreasing their budgets (by an average of 22%). Large organizations (2,501-10,000 employees) are the most likely to increase spending, while small companies (less than 250 employees) are least likely.
Because UCC continues to grow and affect employees, customers, and processes, chief financial officers have renewed their efforts to evaluate operational cost as IT leaders contemplate shifting architectures, changing providers, or adding new integrations.