Small Businesses Are Using Generative AI to Boost Collaboration Platforms

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SMBs are leveraging artificial intelligence in Webex, Microsoft Teams and more to streamline communication and offer 24/7 customer service.

Story by John Klein, Biz Tech

Modern collaboration isn’t just about instant messaging and videoconferencing anymore. It means having a full-time generative artificial intelligence co-pilot that can automate tasks, provide personalized customer interactions and generate valuable insights from data. With AI built into tools like Webex, Microsoft Teams, Zoom and Google Cloud, small businesses can look like big companies, running 24/7, 365 days a year with instant customer support.

Here are some of the most effective ways IT leaders are using these tools:
Automate Routine Tasks and Streamline Workflows

Generative AI can automatically transcribe and summarize meeting notes, making it easier for team members to glean key points without having to sit through lengthy recordings or review transcripts. This saves employees time and offers smoother workflow integration. This is a particularly good place to start if a small business is at the beginning of implementing AI into its business and looking for an immediate ROI.

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