Strong Market Growth Underlines the Value of Conferencing and Collaboration Solutions

The market share of Web and video conferencing in Europe is growing steadily in opposite to audio conferencing shrinking revenues

October 17, 2014, London, England — The European conferencing services market is undergoing significant transformation in terms of its composition. In 2013, audio conferencing accounted for 66 percent of revenue in this market, with web and video conferencing accounting for the remainder. By 2019, audio conferencing is expected to account for just over 51 percent of the market, while web conferencing will claim more than a quarter of the market. Video conferencing – especially hosted solutions – is anticipated to register a double-digit compound annual growth rate within 2013-2019.

New analysis from Frost & Sullivan, European Conferencing Services Market, finds that the market generated revenues of $1.78 billion in 2013, and estimates this will reach $2.58 billion in 2019. The study covers audio, hosted web, hosted video and managed video conferencing services.

Improvements to the user interfaces of conferencing solutions and the ability to connect via mobile devices are sustaining market development. The increasing recognition of the business benefits of high-quality conferencing and collaboration solutions is also driving the European market forward.

“Robust conferencing software caters to two key trends in the modern workplace: more collaborative work environments and the need to work remotely with ease,” said Frost & Sullivan Information & Communication Technologies Senior Research Analyst, Vaishno Devi Srinivasan. “Since conferencing solutions are well aligned to the latest developments in the working environment, service providers in this space are likely to taste considerable success over the forecast period.”

The low cost of conferencing solutions is a particular attraction for end users in the European market, which is still recovering from the recent economic downturn. Unfortunately, the declining price points affect conferencing service providers’ revenues. To add to market woes, pure conferencing service providers are losing market share to service providers offering unified communications (UC) bundles that include conferencing features.

“The ability to provide UC and integration services is key to attract customers in the European conferencing services market,” noted Srinivasan. “In the next 2-3 years, conferencing service providers’ integration capabilities will be put to test as services become part of broader UC platforms. Service providers would do well to align their product strategies with their integration capabilities.”

Additionally, market participants across Europe must demonstrate the return on investment (ROI) that is attainable with conferencing solutions to win and renew contracts with customers. Although hard-dollar ROI carries more weight, market participants should also highlight the softer benefits of conferencing solutions to the workplace.

For more information on this study, please email Edyta Grabowska, Corporate Communications, at

European Conferencing Services Market is part of the Conferencing & Collaboration Growth Partnership Service program. Frost & Sullivan’s related studies include: Global Web Event Services Market, Global Web Conferencing Market, and Europe Video Conferencing Services Market. All studies included in subscriptions provide detailed market opportunities and industry trends evaluated following extensive interviews with market participants.

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.

Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organisation prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Edyta Grabowska
Corporate Communications – Europe
P: +48 22 481 62 03


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