Twilio: Connecting Enterprise Telecom To The Cloud


Story by Thomas Claburn

A new service aims to simplify the connection of enterprise communications services to the cloud. Will software transform your telecommunications services?

Software is eating the world, observed venture capitalist Marc Andreessen, and Twilio’s software is ready to dine on enterprise communications.

At Enterprise Connect in Orlando on Monday, Twilio announced the general availability of Elastic SIP Trunking, a service that provides a way to use Session Initiation Protocol (SIP) to connect corporate communication infrastructure with telecom dial tone and cloud services.

Twilio launched the service in beta in November 2014. Graduation to general availability brings a service level agreement (SLA) and the addition of several security features: Encrypted media (SRTP), dedicated connections (MPLS), and emergency services calling (E911).

“Nearly half of every IT dollar is spent on communications, yet it’s such an old field,” said CEO Jeff Lawson in an interview. “It’s still tied to this 150-year-old infrastructure that it runs on. So we have this opportunity to turn it all into software, and let it run at the pace of software.”

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