The good folks at Gartner have got the crystal ball out again, this time with regard to the unified comms as a service (UCaaS) marketplace – and found 8×8, BT, Fuze, RingCentral, and West Unified Communications in the leaders’ zone.
The report arrives at a fascinating time in the space. Enterprise collaboration and productivity as a whole has been bolstered in the past month by an array of deals from the major vendors. Salesforce buying Quip earlier this month impacted content, document management, as well as communication. Cisco, continually duelling with Microsoft at the sharp end of collaboration, announced a service which aimed to break down some of the silos between Cicso and Skype houses.