Unified Communications and KM are Finally Collaborating

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Insights from analytics

Story by Judith Lamont, Ph.D, KMWorld

Unified communication solutions, especially those that involve videoconferencing, can represent a major investment for a company, and many organizations are interested in analytics that track usage and performance, allowing them to estimate ROI on the installation. One company that was selling and installing videoconferencing systems for enterprises was receiving so many questions relating to this issue that it eventually decided to provide a software solution that addressed these concerns.

Vyopta has developed a platform that includes two major components, Collaboration Performance Management and Workspace Insights. These solutions are designed to help improve performance of collaboration software and to allow organizations to make data-driven decisions about investment. Collaboration solutions generally do include their own analytics, but they are limited to that application and may not be as extensive as the organization needs or wants. Vyopta’s platform can accommodate multi-vendor environments, normalizing and integrating data from any collaboration tool.

“Not only do many companies still have multiple collaboration technologies,” said Ivan Montoya, VP of marketing at Vyopta, “but they may also be undergoing mergers and acquisitions that bring even more systems into the mix.” For large deployments with hundreds of videoconference rooms, tracking performance issues can be very daunting. “It might be something as simple as someone not plugging in a cable,” commented Montoya, “but organizations need to know where their issues are in order to address them.”

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