Workstream communications, a new form of enterprise communications and collaboration, delivers what unified communications promised
It all started with Voice over Internet Protocol (VoIP). Prior to VoIP, the PBX was totally independent with its own server connected to proprietary endpoints (telephones) over a proprietary network. VoIP enabled telephony to co-mingle with other servers, networks and endpoints.
Telephony grabbed hold of the concept of unified communications (UC) and made “PBX” a legacy term. A single UC client could support voice, voicemail and instant messaging (IM). UC APIs offered communications capabilities to other applications.