Video Conferencing Case Study: Hospice of the Western Reserve


Story by Dave Crilley

As America’s population ages, demand for high-quality hospice care is growing. Innovative providers are searching for new services that set them apart as leaders in end-of-life care, and add to the well-being, comfort and peace of mind for patients and families. Hospice of the Western Reserve has a new solution: high definition video calling that connects far-away family and friends with loved ones that’s affordable enough to install in every patient’s room at its state-of-the-art hospice house in Westlake, a suburb of Cleveland, Ohio.

In this video conferencing case study and video, we learn how the Hospice of the Western Reserve is bringing simple, unobtrusive video calling to the hospice has enabled new ways to improve the quality of life for patients and their families, such as:

  • An American soldier in Afghanistan and his dying father in Ohio have the chance to see each other one last time, and say goodbye.
  • A daughter in California is able to be a part of her mother’s passing, and to receive grief counseling immediately afterward.
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