Interoperability is a checkmark item for serious users of today’s cloud videoconferencing solutions and is the key to unlocking the true potential of visual communications. Large, medium, or small, any business today requires a solution that works well with their pre-existing tools, as well as the tools of their partners and customers.
What Should Today’s Business Users Look for in a Cloud Solution?
We may ask, if user demand for interop is such a given, and has been for such a long time, why is it still such a challenge? Why hasn’t the problem been eliminated from all video communications by now? And most importantly, what do today’s business video users need to look for in terms of interop, when choosing a cloud video solution?
To start, we need to understand that the main challenge today is NOT interoperability within the VC industry (e.g. SIP to H323). The difficulty is connecting the traditional VC industry to emerging, internet solutions like Skype, Google Hangouts, and countless others. The problem is due to a fundamental difference between the two worlds…