West Announces Global Strategic Partnership with Vidyo and Availability of Enhanced InterCall Video Conferencing Solution

World’s Largest Conferencing Provider Selects VidyoWorks Platform for Comprehensive, Highly Scalable, Cloud-Based Service

Mar 23, 2016, Chicago, IL and Hackensack, NJ – West, a leading provider of technology-enabled communication services, and the largest conferencing and collaboration services provider in the world, and Vidyo Inc., a leader in video collaboration, announced today a strategic partnership to include integration of the VidyoWorksTM platform into the InterCall® product portfolio from West’s Unified Communications Services and various West vertical application offerings.

With VidyoWorks, the InterCall product portfolio, including Unified Meeting® 5, Call Manager and MobileMeet® provides customers a robust and comprehensive offering that includes voice, application sharing and video capabilities to address the growing need for enhanced work group collaboration.

The InterCall product portfolio includes market-leading capabilities from Vidyo such as:

  • Best-in-class video performance and reliability over the wireless Internet
  • Support for HD video on capable devices
  • Massively scalable video conferencing for large group collaborations
  • Robust interoperability with third party voice and video systems
  • Enterprise network optimization with optional on-prem media server extensions

The strategic partnership between Vidyo, named a “Leader” by Gartner in the Magic Quadrant for Group Video Systems*, and West’s Unified Communications Services, ranked by Wainhouse Research as the largest conferencing services provider in the world, based on volume, has the potential to deliver integrated HD video conferencing and collaboration at unrivalled scale.

“People want real world interaction when they collaborate, and they are connecting from a more diverse group of devices than ever,” said Philip Kenny, Senior Vice President, Product Development for West’s Unified Communications Services. “We see video conferencing as a growth area so it was critical that we offer our customers the most comprehensive and flexible set of choices. This strategic partnership and integration effort with Vidyo enabled us to accelerate the development of a complete HD conferencing experience that gives companies of all sizes access to meaningful collaboration tools regardless of location, network speeds or devices.”

“As the largest player in the conferencing services provider market, West has tremendous global reach and consequently an exceptional market opportunity,” said Eran Westman, CEO, Vidyo. “Vidyo has the unmatched ability to meet the demanding requirements of the InterCall customer base, which has the potential to log billions of conferencing minutes per year. We are pleased to partner with West and to have our VidyoWorks platform, APIs and infrastructure embedded in their InterCall product portfolio.”

Full Vidyo integration is now complete and the InterCall product portfolio is generally available.

*Source: Gartner, Inc., Magic Quadrant for Group Video Systems, by Robert Mason and Tom Eagle, July 15, 2015

About West

West is a global provider of communication and network infrastructure solutions. West helps manage or support essential enterprise communications with services that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services.

For over 25 years, West has provided reliable, high-quality, voice and data services. West serves clients in a variety of industries including telecommunications, retail, financial services, public safety, technology and healthcare. West has a global organization with sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West, please call 1-800-841-9000 or visit www.west.com.

For more information on Unified Communications Services and InterCall products, visit www.westUC.com.

About Vidyo, Inc.

Millions of users around the world visually connect every day with Vidyo’s secure, scalable technology and cloud-based services. Vidyo offers video collaboration solutions for companies that require the highest quality video interaction available. Recognized with over 120 patents, the company’s software platform and APIs are used by enterprise customers, service providers, and ecosystem partners to create innovative HD quality video-enabled applications embedded into workflows and emerging IoT devices.  Learn more at www.vidyo.com, on the blog, or follow Vidyo on Twitter @vidyo and on Facebook.


The VIDYO logo is a registered trademark of Vidyo, Inc., VIDYO and the trademarks of the VIDYO family of products are trademarks of Vidyo, Inc. and the other trademarks referenced herein are the property of their respective owners.

Some of the products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product plans, specifications, and descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied. Vidyo reserves the right to modify future product plans at any time.


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