Why Mitel’s Unify Acquisition is a ‘Significant Opportunity’

Mitel’s Head of UKISA Nick Riggott speaks to UC Today about Mitel’s acquisition of Unify and its impact on the company’s long-term strategy

Story by Kieran Devlin, UC Today

How Mitel goes from strength to strength hinges on its three-plus-one business strategy.

Those three original pillars of success comprise organic growth through the UC vendor’s select verticals with an aligned go-to-market and portfolio, maximising its core install base, and re-energising the partner programme that Mitel prides itself on.

What about that plus one?

“Acquire,” Nick Riggott, Mitel’s Head of UKISA, told UC Today. “We’re always going to seek opportunities to inorganically accelerate by acquiring competitors or entering nearer to entities that serve the markets we’re focused on.”

Earlier this year, Mitel announced an impressive acquisition by bringing Unify, a UC and collaboration business previously attached to ATOS, into its fold. The transaction involves Mitel acquiring Unify’s voice platforms, collaboration and contact centre products, device and endpoint portfolio, and related intellectual property.

With the deal targeted to close in Q3, Unify will also bring a Managed Services operation to reinforce Mitel’s versatile UC-customer choices further.

“The Unify deal is incredibly exciting and is ultimately an acceleration of our strategy,” Riggott explained. “We have a significant opportunity with the acquisition. Together, we’ll be able to be the prominent UC leader globally with a collective customer base of more than 75 million users in over 100 countries and a channel community of more than 5,500 global partners.”

Riggott — who heads up Mitel’s UK, Ireland and South Africa branches — works with all of Mitel’s partner-facing teams, sales teams, sales engineering teams, and support teams, so he is well positioned to see what operational impact the Unify deal will have.

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