You’ve Invested in Collaboration Technology … Now What?


Story by Rick Bruce

Your IS or IT group just purchased collaboration technology for your organization. Fantastic. But now what? How to you make sure that the technology is used by all? More importantly; how do you ensure that everyone who uses it sees its value very soon after the technology is installed?

Here are some best practices to get quick returns on investment of your collaboration solution technology. First, talk to your technology account representative and ask if they will help facilitate collaboration technology awareness sessions with each user group within 90-days of the solution getting implemented. A really good account representative will be proactive and suggest this to you prior during the sales engagement process. 90-days is a critical threshold. During this time there is a lot of visibility into the project and executives will be paying close attention to confirm they made the right technology decision.

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